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Help Please Printer Woes!

Discussion in 'Mutoh' started by April Beaudet, Jun 4, 2007.

  1. April Beaudet

    April Beaudet New Member

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    May 24, 2007
    This is A Message I Just Sent To Mutoh For Help Just Wondering If Anyone On Here Has Had Issues Like This.......It Even Had Our Dealer Scratching There Heads!

    We have a few issues we would like to discuss

    1. Ink cart. - The ink carts. are coming without a holographic authenticity
    sticker on the credit cart attached. The gold chip is on the card but that
    is all. Should this make a difference on our carts? Also when I am checking
    the ink levels my indications go down at levels evenly but at 20% it goes
    empty quickly - We are running the same job over and over and normally the
    ink level goes down 1% per print.Also It Pops Up On The Diplay And Says: Not Original Ink

    2. We can not switch the ink carts on the fly. When trying to do this the
    machine will beep show error code E016 CPUErr [02] .
    We then have to turn machine off. Restart and we lose whatever is running
    and have to start the print over again.


    :thankyou: in advance! -April
     
    Tags:
  2. ignoredthoughts

    ignoredthoughts Member

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    May 31, 2007
    Printer???

    Which printer are you using? Have you cleaned your heads recently? Also, if it's w/out the hologram, you're probably now the proud owner of a Nikee Ink Cart... I would bypass your dealer and go straight to the manufacturer (or do a search for that error code online to see if anyone else has had the same issue). If you find out the problem from the manufacturer, then i'd get the dealer to fix it (hopefully you have some form of warranty).
     
  3. April Beaudet

    April Beaudet New Member

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    May 24, 2007
    it is a value jet 48" the paper wrap on the cartridge says mutoh though thats what i dont understand
     
  4. ignoredthoughts

    ignoredthoughts Member

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    May 31, 2007
    Theoretically

    Theoretically a gunked up dirty sytem would be using less ink, not more, so that's probably out of the question. I would also contact the person that sold you the ink. That error code also means something, I would do more research into it.
     
  5. Valentino

    Valentino Active Member

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    Jan 16, 2007
    error 16 means you need to update your firmware.
     
  6. PMG

    PMG Very Active Member

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    Feb 1, 2005
    I have had the "Not original ink" error come up a few times and i had to wiggle the ink cart,and the error went away!!!
    Also mine have no holographic authenticity sticker.
     
    Last edited: Sep 28, 2007
  7. randya

    randya Very Active Member

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    Apr 6, 2007
    Arizona
    Current cartridges do not have the hologram, although older ones will.

    The 1204 (48") does not allow for changing cartridges 'on the fly' while printing.

    The 1604 (64") and the 2606 (100") have subtanks that allow for 'on the fly' cartridge changes.

    Cartridge ink levels are approximate and can vary with cleanliness, sealing ability and pump efficiency. These numbers are actually written to the smart chips on the card.

    The backup is a mechanical tab that pops out as the internal bag in the cartridge is emptied, this is a failsafe that tells the machine that the cartridge is empty.

    http://www2.mutoh.com/public/VJ-1204Operations Guide/eng/start.htm

    Section 6.11 has additional information about ink cartridges.
     
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