Need Help How do you change the cut start position

Our Graphtec FC8600 is driving me mad. When we print stickers multi up on a page and top cut them we then want to through cut a square around the individual sticker, no problems with any of that except that it always wants to through cut in the top left corner of the sheet so it winds the whole print through the machine and starts from the back. Of course what happens then is the stickers fall out and the machine then has nothing to grip onto so the head crashes and the whole sheet has to get thrown away.

There must be somewhere to say start the cut from the front of the sheet not the back?

 

It is Caldera V11.2

 

Caldera is a bit rubbish in that sense there really aren’t many options to choose from. I tried flipping the artwork but it still starts from the back corner which makes me think it might be a setting on the machine. I have in the past had it so that it starts cutting from the front edge but it’s mire luck than judgement