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How to upgrade Onyx...

Discussion in 'RIP Software & Color Management' started by MikeyG, Apr 30, 2015.

  1. MikeyG

    MikeyG Member

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    Jan 23, 2014
    Hi all!
    I've got Onyx 11.0.0 on my RIP PC, and I've been told by Onyx themselves that I can upgrade it to the current 11.1.2.
    I've made backups of all important Buffered Jobs, and of my four printer's drivers and profiles (as detailed in this video:)

    [video=youtube;wb2U7x9h0Q4]https://www.youtube.com/watch?v=wb2U7x9h0Q4[/video]

    However, I have also been reading a 'how to' upgrade Onyx (https://advantagesignsupply-tech.com/?p=524)

    This says I should 'completely' uninstall the Onyx software prior to re-installing the upgrade.

    Frankly, I don't like messing around with the innards of any PC. I usually find doing this to be a singularly unrewarding experience, which almost invariably ends up causing more upset and stress!

    My question is simply: Do I have to uninstall Onyx before installing the upgrade?
    (I've run the upgrade, just to see what it asks to do, and the first thing it wants is for me to select a destination folder. What if I don't select the same folder as the older version of the software? Or should I? Or what?)

    I'm solely responsible for maintaining this equipment, so if I make a total muck up, I'm stuffed!

    Thanks for any help/guidance/emotional support!
     
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  2. ONYX Mgt

    ONYX Mgt New Member

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    Feb 13, 2015
    Utah
    Please contact our EU ONYX Tech Support operations and they can talk you through this upgrade
    Hours: 9:00 – 18:00 CET
    Phone: +31 10 4510300
    Email: emeasupport@onyxgfx.com

    Or you can contact our UK distributor, Artsystems at (0115) 9380 350
     
  3. MikeyG

    MikeyG Member

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    Jan 23, 2014
    Updated successfully!

    Thank you Onyx for the reply!
    I emailed ArtSystems as you suggested (I've spoken with them before!), and a very nice gentleman called me back and kindly talked me through the procedure to upgrade my RIP to v11.1.2.

    So a very big thank you to Onyx and especially to ArtSystems for their help with this!

    And for anyone with similar questions about upgrading...
    You don't have to uninstall the old copy of Onyx! When you run the update, if going from, say, a version 11 to a newer version 11, it finds and replaces the older version with the newer! (ArtSystems explained that if you were to go from a version 10 to 11, then the installer would leave the original old version untouched, and install a fresh new version as well.)

    Everything went well. All printers are still installed. All pre-existing Buffered Jobs still in the list, and I'm now happily printing on the same substrates.

    Fantastic!
    Thanks again!
     
  4. shawn47

    shawn47 New Member

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    Nov 25, 2013
    Canada
    Hi Guys,

    Could someone send me the upgrade from Onyx rip center 11 to v11.1.2, or send me the Mutoh_ValueJet_VJ_1604J print drive for rip center v11,

    Thank you very much,
    Shawn
     
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