• I want to thank all the members that have upgraded your accounts. I truly appreciate your support of the site monetarily. Supporting the site keeps this site up and running as a lot of work daily goes on behind the scenes. Click to Support Signs101 ...

HP 570 - errors.

C

C_support

New Member
I recently purchased an HP 570 printer in addition to an HP 370. It was a used machine not connected to any RIP by the time I checked the machine. Was able to print report and the printer was functional at this point.
When I moved it into my shop, I replaced some empty 3-liter cartridges, deleted old media profiles and because of no online profile for 3M IJ35C decided to copy a generic profile and create the profile from scratch.
Error 79.2:04 popped up. Restarted the printer and the same problem. I contacted HP support and they suggested making the hard drive recovery, uploading the latest firmware via USB drive, and trying again. I did HDD recovery and uploaded the previous version. The printer was running and I was able to clone media profiles. Only one weird message popped up when I was making color calibration - 58:04 - incompatible color sensor firmware version. The HP support team recommended doing HDD recovery again, unloading the latest version, and then, via the diagnostics menu, resetting the error 79.2:04. I did that and the printer nor failing with the error every time I am trying to clone a media profile or adjust it.
Somewhere during the process, I had an error 59.4:10. Looks like a hardware issue. On YouTube, I found a video with an older latex printer where a guy says that the cable connected to the print carriage sometimes becomes loose and reseating the cable can resolve the issue.

Any thoughts? I am totally lost and not sure what the next step is.
 
Last edited:
balstestrat

balstestrat

Problem Solver
Could be that the HDD is going out.

Are you sure about the 94.2:04 ? I could not find it, unless it's in the user guide.
 
C

C_support

New Member
A little update. The HP support recommended on-site service. $1900 with response time up to 5 days. They can't say over the phone what part must be replaced. I purchased the original SSD and will try to replace it first - it cost me $260 from eBay. Then the main board... The main board is approximately $550 from the same source. Then will see... Fingers crossed.
 
I

ikarasu

Active Member
$1900 is crazy.... Does Grimco / other sign shops not do support on printers in USA? I keep hearing these insane Epson / HP fees to come look at printers.

We pay $75 an hour and $50 in travel for them to come diagnose.... 90% of the time they don't even charge for diagnosing and just charge for the part + however many hours to repair it.
 
C

C_support

New Member
ikarasu said:
$1900 is crazy.... Does Grimco / other sign shops not do support on printers in USA? I keep hearing these insane Epson / HP fees to come look at printers.

We pay $75 an hour and $50 in travel for them to come diagnose.... 90% of the time they don't even charge for diagnosing and just charge for the part + however many hours to repair it.
Click to expand...
The price includes everything - parts and labor.
 
You must log in or register to reply here.
Top