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HP DJ5500 Printing problems

Discussion in 'Hewlett Packard' started by EnergyDesign, Aug 12, 2008.

  1. EnergyDesign

    EnergyDesign Active Member

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    Apr 19, 2007
    Hey everybody...

    We have a DJ5500 that we use to print line color blueprints on, photo enlargements etc etc. It is a great machine but we are having an issue that we cannot figure out. We are sending a line color blueprint to the printer, and where it should be printing black, it is printing dark red. There is black ink in the machine, we did a printhead clean, and a manual cleaning, but it is still doing this....any suggestions before we shell out money for a service tech?
     
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  2. Capital Signs

    Capital Signs Very Active Member

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    Mar 24, 2008
    Do you have oem ink?
     
  3. EnergyDesign

    EnergyDesign Active Member

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    Apr 19, 2007
    yes...
     
  4. Capital Signs

    Capital Signs Very Active Member

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    Mar 24, 2008
    The only reason I ask is because we used non-oem one time and it was a profile issue. That is really weird. could nozzles be clogged? and not letting out other color that mixes with red, i'm not sure. I dont know too much about HP's. Good luck.
     
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