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HP L25500 "Replace Faulty Ink Cartridge"

Discussion in 'Hewlett Packard' started by fillupc, Feb 24, 2011.

  1. fillupc

    fillupc New Member

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    1
    Feb 7, 2010
    Watkinsville, GA
    Does anyone know if there is a way to reset the following error? L25500 keeps asking me to "Replace Faulty Ink Cartridge". This started during the middle of a print. Printer stopped and will not continue despite the cyan cartridge being 90% full and nearly brand new.

    Thanks for any help.

    Phillip
     
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  2. gregger2k

    gregger2k New Member

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    Aug 7, 2009
    We had that problem when setting up our new L25500. I was about to call our vendor for a replacement cartridge when on the 8th or 9th re-insertion it worked.

    I would pull it out and shake it a bit and re-insert. It might take several times. HP also has instructions for cleaning the cartridge contracts.. that might help.

    -Greg
     
  3. fillupc

    fillupc New Member

    15
    0
    1
    Feb 7, 2010
    Watkinsville, GA
    Thanks for the help Greg.

    I tried cleaning contacts and also shaking the cartridge, but had no luck with either method. When I pull up the info screen for this cartridge, there is no serial number or any other info. I'm crossing my fingers that it is just a bad cartridge...find out in the morning.

    Phillip
     
  4. fillupc

    fillupc New Member

    15
    0
    1
    Feb 7, 2010
    Watkinsville, GA
    For those who may have the same problem with a cartridge...

    Never did get printer to continue printing with the faulty cartridge. I called my supplier and was told that HP requires all cartridge warranty cases to go directly through HP. After about 10 minutes on the phone with HP, a new cartridge has been shipped with overnight delivery. In the end, I'm just happy the problem was in the cartridge and not in the printer!!! Bonus, I did not have to just "eat" the cost of 775ml of cyan ink.
     
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