I'm trying not to let this change my mind about HP, but they are making it very hard. My new part came in yesterday, so when I got off work at the fire department this morning I went to the shop to fix the printer. When I opened up the box I found a bundle of nice new cables, not the carriage top cover and ribbon cables I needed. Long story short, I got confused when I was looking at HP's not so good schematics, and ordered the wrong part. So after spending 10 minutes trying to find a number to HP's parts department, I ended up calling the main number. I was transferred probably a total of 3 or 4 times, put on hold for around 20 minutes total and hung up on twice before I finally got to someone who could help me with returning the wrong part. Then they transferred me to sales so I could order the right one. She looked the part up, took all my information, and was then in the process of asking for my credit card when she told me the part is on backorder. I asked when they expected to get more in... and she told me 4-5 weeks. I explained to her that my printer is the heart of my business and I couldn't sit here twiddling my thumbs for 4-5 weeks waiting on them to send me a part to make it work again. So I called around and finally hopefully found one at a company in Texas, but they couldn't tell me for sure that they have it in stock because their computers were down. So... hopefully they have one on the shelf and will be sending it out tomorrow. The even better part of this story is while my big printer is down I figured I would catch up on other work that I have for my Gerber Edge. When I fired it up and sent a job to it a little while ago, it printed a blank piece of vinyl. Yep, its broken down too. Would anyone be interested in buying a sign business in North Carolina?? It comes complete with several boat anchors that used to be printers!