Hi All,
We just purchased a HP L26500 in Jan. Been running about a month, pretty m uch love the machine over my solvent machine ( no smell or headaches anymore! ) . Theres just 1 issue with it so far, when the machine was installed the tech never got it to use the internal Eye1 to calibrate material. Throws and error in Onyx every time. He put a support ticket out and I got 1 call back who didnt know what it could be and said they were going to contact Onyx to see if it was an Onyx issue, perhaps they had a patch for it. No calls back been about 2 weeks. I just called and emailed tech support again this morning and am getting impatient. Anyone else have this issue?
We just purchased a HP L26500 in Jan. Been running about a month, pretty m uch love the machine over my solvent machine ( no smell or headaches anymore! ) . Theres just 1 issue with it so far, when the machine was installed the tech never got it to use the internal Eye1 to calibrate material. Throws and error in Onyx every time. He put a support ticket out and I got 1 call back who didnt know what it could be and said they were going to contact Onyx to see if it was an Onyx issue, perhaps they had a patch for it. No calls back been about 2 weeks. I just called and emailed tech support again this morning and am getting impatient. Anyone else have this issue?