HP L26500 Ink Cartridge

[Ditchmiester]

I'm wondering how common it is to have an ink cartridge fail after less than 100 ML. My yellow cartridge failed today after 93 ML I called HP and they are going to ship me a new one but that means i'm down until Tuesday when it gets here. I didn't know I needed to keep a full extra set of ink around in case this happens. How often has this happened to you?

 

[CanuckSigns]

It's always a good idea to keep an extra set of carts on hand.

 

[ProWraps]

happens a lot. we buy 6-7 sets of carts at a time so we never run out or into this problem.

 

[Ditchmiester]

happens a lot. we buy 6-7 sets of carts at a time so we never run out or into this problem.

Wow that's a lot of ink. Do you get any price break for ordering that many at a time?

 

[ProWraps]

nope.

 

[Ditchmiester]

Oh gotcha. I'm Definitely going to be ordering at least one extra set for cases like this. Should I do the same thing with the print heads?

 

[Fastsigns2041]

Yes. Especially since you cant get replacements next day.

 

[ProColorGraphics]

I always keep 2 of each color on hand and 1 of each print head. Just in case. It has come in handy a few times.

 

[sowinski_t]

I always keep 2 of each color on hand and 1 of each print head. Just in case. It has come in handy a few times.

+1 for this.

 

[Ditchmiester]

I always keep 2 of each color on hand and 1 of each print head. Just in case. It has come in handy a few times.

This is going to be my standard practice from now on. I am lucky enough to be within 1 day shipping from advantage sign supply and was able to order before the shipping deadline Friday so that I was back up and running today. I still have a free replacement that will be here Tuesday. I was very surprised they were airing the replacement cartridge out and not just sending it ground.

 

[sowinski_t]

Yeah I haven't had a cartridge go on me yet, but I had a head let go about 150mL in and I got that next day with no problems. Still, better safe than sorry, especially if something goes on a weekend or something is screwy with suppliers/shipping.

 

[Fastsigns2041]

HP Customer care has been stellar for me. Some people there actually understand that these machines are essential to customers shops, and they are pretty much dead in the water when they go down. They have always next day air'd heads or ink if I get a bad one from my supplier. Hell, they even replaced my 25500 with a new 26500 when it developed weird issues.

I guess I'll have to write my own thread to sing their praises

 

[ProColorGraphics]

I have good luck with their customer service too. I had a cartridge go bad with only about 50ml left and they replaced it with a new one.

 

[bloobird0]

hello,

what is the behavior with an ink carts that fails?

 

[Ditchmiester]

It literally just "Dies" the LCD screen just started flashing replace faulty ink cartridge and it won't do anything until you replace it. I had to flip the power switch on the back because it was still running the heaters and fans on full blast and I didn't think it was safe to leave it running like that all weekend seeing as this happened at about 4pm on Friday afternoon.

 

[Fastsigns2041]

Sometimes we used to get a "dead" cartridge that the machine would'nt recognize when you put it in. Have not got one of those in a while though. maybe just a bad batch.

 

[bloobird0]

is this juste related to the chip or the cart itself (mechanics)?

 

[Fastsigns2041]

I would assume its a chip/connector issue. But I can not say for certain. I would guess a mechanically defective cart would not fit correctly or just shoot ink out everywhere when it pressurizes.

 

[N.E.]

I put a brand new one and it would not acknowledge that it was new. It showed about 10% full even though I could feel it was a full cartridge. I've had it happen on the 6100 too. You just have to keep at least 2 sets at all times.