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HP Latex 315 Error

Discussion in 'Hewlett Packard' started by UncleFester, Oct 28, 2018.

  1. UncleFester

    UncleFester New Member

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    0
    1
    Jun 19, 2018
    Newport News
    I was printing tonight on my HP latex 315 tonight and got an error code 43.1:11
    "A cable is not connected. Call Support. Caution! Hot surface inside printer. do not touch heating modules"
    I looked in the owners manual about this code and it is not one that is listed. so it says "If an error code appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative."
    Well once restarted, this error still shows up.
    Anyone have any ideas? or am do i have to wait for a tech rep? this is a brand new printer, just purchased in July.

    EDITED MORE INFO:

    not sure if this will help
    Class: Electronics
    Subclass: Vacuum Board
    Description: Eola Not responding
    Fusion:Cpu) asset in thread: tVacuumFanEolaO.
    Error: Communication Error

    And then a bunch of other stuff
     
    Tags:
  2. Christian @ 2CT Media

    Christian @ 2CT Media Major Contributor

    4,650
    724
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    Jun 15, 2009
    Mesa, Arizona
    After many years of personal experience with HP, always call and make a case even if you can fix it yourself. If the problem happens to be recurring and you go out of warranty after a long history of the issue you have a better chance of them taking care of it.
     
    • Like Like x 1
  3. studebaker

    studebaker Member

    140
    13
    18
    Jul 31, 2005
    Anderson, SC
    Semi helpful.... Not an answer I know, but every little bit of information helps.

    Code
    43.1:11

    Description
    Communication error: Problem in communication with vacuum board fan

    Causes
    Eola PCA is not connected. Eola PCA is damaged. Cable between Eola PCA and Interconnect PCA is damaged.

    Remedy
    Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between Interconnect PCA and EOLA PCA. 2. Replace the EOLA PCA. 3. Replace the PrintMech PCA. See PrintMech PCA. 4. Replace the Interconnect PCA. See Interconnect PCA.
     
    • Like Like x 2
  4. Carlos Valencia

    Carlos Valencia Member

    46
    2
    8
    Oct 14, 2018
    Dallas Tx
    Check this out below-if you're unit is still under warranty, they might have to replace a part or two.
    Or it could just be a loose cable. Easy fixes. We know everything about these units. thx Plottermaster

    SE Code: 43.1:11 – Communication error: Problem in communication with vacuum
    board fan
    Problem description:
    Eola PCA is not connected. Eola PCA is damaged. Cable between Eola PCA and Interconnect PCA is damaged.
    Corrective action:
    Call agent:
    Restart the printer.

    Service engineer:
    1.Check the cable connections between Interconnect PCA and EOLA PCA.
    2.Replace the EOLA PCA
    3.Replace the PrintMech PCA. See
    4.Replace the Interconnect PCA. See
     
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