HP Latex 330 Printer Error 21:13

[goodrum64]

We are having an issue with our maintenance cartridge locking up and getting error 21:13. Has anyone had this issue and how did you resolve it?

Thanks

 

[balstestrat]

Either somethings up with the service station, maintenance cartridge or the carriage is not in the correct position.

 

[goodrum64]

Either somethings up with the service station, maintenance cartridge or the carriage is not in the correct position.

We have replaced the scan axis motor, the HP Split Roller Motor, the HP Web Wipe motor, the trailing cable, the encoder strip, carriage PCA and 10 Hours of Labor in the last 2 months. Also, we replaced the maintenance
cartridge 3 days ago. When we originally had this issue almost 2 months ago the error code was 86:01 and now it is 21:13.

 

[balstestrat]

You replaced the encoder sensor as well?

Easiest way is to take the cover off and look at what's going wrong before it happens. Or take a video.
You just want to know if the issue is with carriage position (likely I guess) or service station.

 

[goodrum64]

You replaced the encoder sensor as well?

Easiest way is to take the cover off and look at what's going wrong before it happens. Or take a video.
You just want to know if the issue is with carriage position (likely I guess) or service station.

Yes the encoder sensor was replaced with the strip. We will try and do a video. Thanks for the input.

 

[tomz525]

21:13 error with service station.

check area service station ( sensor Mk).