Hi,
Have a customer with a HP Latex 335 (I don't know much when it comes to latex) and they are having issues printing on one type of media, Orajet 3162. They get white spots which seem most noticeable in darker areas (maybe because they are white), these don't look like contaminants to me, not the standard dust on media anyway. If she prints the same thing on some Orajet 3551 it works fine and other medias seem ok.
I saw some mention of optimizer sometimes causing this issue, in the calibration sheet the - one was much worse but maybe I need to tweak it more subtley? The double optimizer one looked just as bad.
I've tested the same roll on an eco-solvent and it does not have the issue. This has happened on several different rolls from different batches and also has not happened on some rolls but has on her 3 most recent.
I did a calibration sheet, at least part of it anyway and it has the dots on there too. She is using a 3164 profile which should suffice as it's the same face stock, also tried a 3551 profile and some other one she created. There is also a mottled appearance sometimes too.
Seems odd it only appears on the latex not the ecosol using the same roll that had the issue. Does anyone have any suggestions here or have seen anything similar happen? Thanks for helping.
Edit: Now with attachments.....duh!
Have a customer with a HP Latex 335 (I don't know much when it comes to latex) and they are having issues printing on one type of media, Orajet 3162. They get white spots which seem most noticeable in darker areas (maybe because they are white), these don't look like contaminants to me, not the standard dust on media anyway. If she prints the same thing on some Orajet 3551 it works fine and other medias seem ok.
I saw some mention of optimizer sometimes causing this issue, in the calibration sheet the - one was much worse but maybe I need to tweak it more subtley? The double optimizer one looked just as bad.
I've tested the same roll on an eco-solvent and it does not have the issue. This has happened on several different rolls from different batches and also has not happened on some rolls but has on her 3 most recent.
I did a calibration sheet, at least part of it anyway and it has the dots on there too. She is using a 3164 profile which should suffice as it's the same face stock, also tried a 3551 profile and some other one she created. There is also a mottled appearance sometimes too.
Seems odd it only appears on the latex not the ecosol using the same roll that had the issue. Does anyone have any suggestions here or have seen anything similar happen? Thanks for helping.
Edit: Now with attachments.....duh!
Attachments
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