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Need Help HP Latex 365 printing nozzle check pattern in middle of jobs

Discussion in 'Hewlett Packard' started by WCEARLES, Dec 9, 2020.

  1. WCEARLES

    WCEARLES Manager

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    Sep 19, 2017
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  2. WYLDGFI

    WYLDGFI Merchant Member

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    Something is failing on you...PH is likely on its way out. Whats the warranty or maintenance status of your PH's?
     
  3. WCEARLES

    WCEARLES Manager

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    Both of the B/C heads are out of warranty. I'll replace those and see if it solves it.
    I don't know how long those have been in there.

    Thanks!
     
  4. WYLDGFI

    WYLDGFI Merchant Member

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    The screen on the printer should tell you....but yea, likely that's the problem. We see it on our 1500s and 560 as well.
     
  5. WCEARLES

    WCEARLES Manager

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    I hope you're right. I spoke with a couple of techs and they said they had never seen it before and started talking about replacing one of the boards.
    That's why I came here. I figured someone on this forum would know.
     
  6. WYLDGFI

    WYLDGFI Merchant Member

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    Hope it works out.
     
  7. chrisphilipps

    chrisphilipps Merchant Member

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    I have seen this pattern when the cables in the umbilical failed. If the heads don't fix the issue I would have it checked.
     
  8. WCEARLES

    WCEARLES Manager

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    Replaced print heads and still having the same problem.
    Back to the drawing board.
     
  9. WYLDGFI

    WYLDGFI Merchant Member

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    Then like Chris from GRS said.....umbilical cables possibly. PH's were first guess.
     
  10. WCEARLES

    WCEARLES Manager

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    I'm really concerned for how much this trouble shooting parts is going to cost.
     
  11. WYLDGFI

    WYLDGFI Merchant Member

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    lol...dont ask me about my 1500. Ive shot a few thousand at one of them and its still intermittent with one issue. HP is reasonable for parts unlike other companies.
    http://partsurfer.hp.com/search.aspx
    This is a link I use looking for parts a good chunk of the time.
     
    • Like Like x 1
  12. chrisphilipps

    chrisphilipps Merchant Member

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    The cable that failed for the other printer was sold one of two ways, in a kit with other cables (cheapest option) or with the entire ink chain and umbilical system. If you would like you can give me a call and I can go over this with you and order the part for you.
     
    • Like Like x 1
  13. balstestrat

    balstestrat Active Member

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    Between the bits
    First check the trailing cable/carriage data cable. You can check it without any disassembly, just open window and lower the tube pack down.

    If there is any cracking in the Rubber that is most likely your issue.

    You can get the cable for $150 and it's pretty easy to replace.
     
    • Like Like x 1
  14. balstestrat

    balstestrat Active Member

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    Between the bits
    The cable only has also been available for about a year now. $150 approx
     
    • Like Like x 1
  15. balstestrat

    balstestrat Active Member

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    Between the bits
    What is the issue?
     
  16. chrisphilipps

    chrisphilipps Merchant Member

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    Just 4 months ago HP support only had the cable as part of the kit or the umbilical. Maybe it is different in Europe.
     
  17. balstestrat

    balstestrat Active Member

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    I'm sorry to tell you but you got screwed. They probably just didn't know.
    2ET72-67020 Trailing Cable - Available World Wide and fits all 64" models.
     
  18. WCEARLES

    WCEARLES Manager

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    Sep 19, 2017
    North Carolina, USA
    I installing a new trailing cable yesterday.
    That was stressful!
    Everything seems to be working and printing as it should.
    Ordered the cable from Alinc Technologies, $143.00 with shipping.
    balstestrat wins the Golden Squeegee! (Thank you, Sir!)

    Now....if I could only get the internet connectivity working to do auto firmware updates and access the online media catalogue, I would be a happy man. Ce La Vie!
     
  19. balstestrat

    balstestrat Active Member

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    Between the bits
    If you have manually set IP address you might be missing DNS address. You can set that in the settings or printer web server.
     
    • Like Like x 1
  20. WCEARLES

    WCEARLES Manager

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    Sep 19, 2017
    North Carolina, USA
    I'll check that out. It was working before October 2019. That was it's last check for firmware recorded.

    Thanks!
     
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