HP Latex 54 Cutter Problems

Hi AJ,

Sorry to hear about the difficulties with your HP/Summa cutter! I can only speak to the actual SummaCut Series cutters(which are similar but not the exact same as your HP cutter) but in this situation I would first want to determine if the software is causing the problem or if the hardware itself might be defective. With the SummaCut cutters you can use the included Winplot cutting software to run a few test jobs to see if you have the same accuracy issues that you are getting when using Flexi to output the jobs. If you have similar issues using Winplot that you have been getting outputting from Flexi then that would indicate an issue with the cutter itself.

Here are some things I would try -

• Factory reset your cutter to its original settings
• Update your firmware to the latest revision
• Perform an OPOS Calibration

Once you have completed those I would try outputting a couple jobs using a different cutting program, like Winplot for example, and see if the random accuracy issues persist. If you don't have any issues using a different cutting program then you may need to contact Flexi to do some troubleshooting and see if maybe there is a bug fix they can install to fix the issue. If you end up having issues with accuracy using a different program then I would have a trained tech take a look at the cutter and see if any of the hardware components are defective.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com

 

You're welcome! Feel free to email me at philj@airmark.com if I can help out any further.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com

 

Sign Man Spokane did you fix your problem? When I contour cut it will cut shift slightly in x-direction and a bit less in y-direction.

I have HP latex 335 print and cut

 

I am having the exact same problems you describe with my HP Latex 54 cutter. The problems have happened since I first got the cutter and are sporadic. It has happened in both Flexi 12 and Flexi 19 with multiple firmware versions, OPOS cleaning/calibrations, etc. Not only will it go off track and back on track on the same cut job but it will actually go off and on track on the same cut! See the attached Elf graphic for example. Sign Man Spokane did you ever get it fixed?

Elf Cut Tracking Problem: