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HP Latex 54 resets itself while cutting jobs

Discussion in 'Hewlett Packard' started by TassaDarK, Nov 30, 2020.

  1. TassaDarK

    TassaDarK New Member

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    Sep 24, 2019
    Málaga
    Hi! First, sorry my english because it's not my native language.

    Lately our HP Latex 54 cutter hangs and reset itself when vinyl is moving vertically (I mean, when you press UP or DOWN arrow in the panel or when cutting a job).

    In some point, sounds a 'beep' and the machine reset itself same as if you turn off and on the power switch resulting in interruption and lost of the job.

    But this ONLY happens when ethernet is connected. If ethernet cable is not attached never happens.

    We think this may be any sort of electrical problem or something that affects to ethernet port but we don't know any solution to this. Any ideas?

    Thanks!
     
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  2. balstestrat

    balstestrat Active Member

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    Aug 25, 2020
    Between the bits
    It's a known issue. The cutter/roll is building static electricity and you need to have a Shielded CAT6 cable.
    If you use normal not shielded cable you can have this issue.

    The correct type of cable comes with the cutter (the thick black ethernet) but if you need a longer you need to buy a new one.
     
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  3. TassaDarK

    TassaDarK New Member

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    Sep 24, 2019
    Málaga
    Thanks for your reply. I actually use a FTP Cat.6 shielded cable. Maybe I need to go big and buy a SFTP cable?
     
  4. balstestrat

    balstestrat Active Member

    642
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    Aug 25, 2020
    Between the bits
    Okay, then I'd recommend to add some additional grounding to the device. Also the material that the cutter sits on can make a big difference (like laminate floor or wood etc).
    Don't know if SFTP will be any help. Make sure the cable is not disconnecting when the cutter does something.

    Worst case your ethernet port may be going bad/maybe it has taken a hit from the cable.
     
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  5. TassaDarK

    TassaDarK New Member

    4
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    Sep 24, 2019
    Málaga
    Ok, we will follow your recommendations. I hope it's not a ethernet problem. Thanks a lot!
     
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