HP Latex 570 Error 19.12:10 - Help

[daxon25]

Hello,

My Machine is not under warranty and I am having this problem, I called HP support and it cost really high to have the machine repaired so I am not sure if I can have the parts ordered and do it myself, if someone here had this type of issue that could help, I will appreciate it.

I have not found any information on how to do this, also have read of some of the service manuals but have not had any luck finding it, if someone has it and can send it to me, please.

 

[balstestrat]

Check all the connection on these curing PCAs. Also check all connections in the curing heater.
Then swap these and if you get the different error you have a faulty PCA.
If not then you have a connection issue somewhere.

 

[daxon25]

Thank you so much for your response, I will try this.

Also, where I can buy the recommended part if needed?

Regards

 

[balstestrat]

Thank you so much for your response, I will try this.

Also, where I can buy the recommended part if needed?

Regards

The HP Parts Store | HP Computer Parts | HP Printer Parts

Official HP site for genuine HP parts and Compaq parts. Search through thousands of replacement parts for HP printers, and HP and Compaq computers.

parts.hp.com

 

[Modern Ink Signs]

Spend the money and have a tech come out. Well worth it in my opinion.

I had my 570 serviced a few times. 100% worth it. Tech there the day after part(s) arrived. A day or two for part(s) to get to us.

We can still work and make money while the tech does his job……

 

[RonaldTaylor]

Check all the connection on these curing PCAs. Also check all connections in the curing heater.
Then swap these and if you get the different error you have a faulty PCA.
If not then you have a connection issue somewhere.
View attachment 160303
View attachment 160302

The HP Parts Store | HP Computer Parts | HP Printer Parts

Official HP site for genuine HP parts and Compaq parts. Search through thousands of replacement parts for HP printers, and HP and Compaq computers.

parts.hp.com

Thank you so much for helping me out as well.

 

[wonsngis]

Sorry to hijack the thread, but it is tangentially related; Who do you other 570 users recommend for service? Are you going through HP or do you have an independent tech? I need a new tech near Chicago and I'd rather not use HP.

 

[MGB_LE]

Hello,

My Machine is not under warranty and I am having this problem, I called HP support and it cost really high to have the machine repaired so I am not sure if I can have the parts ordered and do it myself, if someone here had this type of issue that could help, I will appreciate it.

I have not found any information on how to do this, also have read of some of the service manuals but have not had any luck finding it, if someone has it and can send it to me, please.

What was the outcome of this problem? We are having the same issue starting today, on our Latex 570 machine.

 

[S2S]

What was the outcome of this problem? We are having the same issue starting today, on our Latex 570 machine.

Grabbed a replacement thru digital media warehouse...spoke with Phil first, very informative. Also spoke with Brendon for processing order. I picked up this part from them...changed out curing unit for this same error, back to printing.
The service and knowledge from them was top notch.

 

[MGB_LE]

Grabbed a replacement thru digital media warehouse...spoke with Phil first, very informative. Also spoke with Brendon for processing order. I picked up this part from them...changed out curing unit for this same error, back to printing.
The service and knowledge from them was top notch.

Thanks. Did you just grab both, or how did you determine which one was bad?

 

[S2S]

Thanks. Did you just grab both, or how did you determine which one was bad?

Only changed the bad one...used Multi Meter...plus there are led lights that were not on so it was obvious which one was bad...

 

[MGB_LE]

For this same issue, I swapped curing modules and the problem followed. I replaced one curing module and the printer was back in business.