gabagoo
New Member
I'm not saying actually change the color, jsut open the file in photoshop and mouse over or use the eyedropper on an area of the dark blue that's giving you trouble just to see what the CMYK vaules are. If it's a flattened tiff, which is sounds like it is, you can't change the colors anyway, if there's a gradient in it. I just want to know what the cmyk values are to determine if they are what they should be in the file. That is the very first step to determining where a color problem is. If it's bad in the file, it's going to print bad and you need to have the designer adjust the color on their end. If the color in the file is right, the problem lies with your color management.
If the color is wrong in the file and your printer is indeed printing correctly, the burden of correcting the file lies with your customer, or they need to supply you with a layered file so your designer can make the appropriate changes to get the correct color. If the color is correct in the file, the burden falls to you to correct your color workflow to get your printer to produce it accurately.
FYI, the CMYK values for 289 should be 100/76/10/65. If you have access to the layered file, you might try changing them to 100/80/5/69 to see what happens. If your numbers are nowhere near that, the file is bad.
thanks insignia, I am going to just get her to send me the indesign file. I have found that flattened tiff files are a challenge when dealing with large areas of spot colours. I will have the designer here change the colours to what I know I can print.