I1 Pro profiler not working

This may be a long shot, but it seems like I'm getting the runaround with Xrite. When I try to run the first part of profiling, I get a red blinking light on the camera arm and I get a notification that "Calibration Failed". The arm won't even move when I hit "Start". We've had this profiler for a few years and we got it when we first installed Caldera.

Has anyone had similar issues with their profiler?

 

So I figured it out. Turns out when I updated Caldera, it updated my device preferences and I had the wrong device selected when trying to profile. Huge headache trying to figure out what the problem was, turns out I'm just a big dummy.

Thanks for the reply!