brycesteiner
New Member
I bought what I thought was a good printer back in late 2015. it arrived in March of 2016. It's a Xenons R180 UV flat bed/hybrid printer.
After a year of fighting it, changing board, cables, and probably a 1000 hours, I'm just going to dump it.
It's not worth wasting more time, and material, and my shop has limited space, on this only to be continually frustrated.
Mother boards have been bad from the beginning. USB cables were wrong (it was supposed to be vs. 3 and they sent 2). Take up reel was missing.
The current problem: Cyan and Yellow print ok, Black and Magenta will pretty much stop after the dampers run out. I syringe the ink back in and it will print for another couple feet and then same thing. Also, the ink will drip out as it's printing.
I've worked with Signstech (seller) with probably over 100 emails and multiple parts mailed back and forth. They are nice but they don't know what they are doing. We have actually figured out most of the problems. Getting them to understand what we have found in troubleshooting has been another issue. I've offered to fly a tech over here to get it running, they say they can't. I'm thinking it's because they don't know that much.
The latest 'solution' to try now is to use different UV ink. We bought the ink from them. I suggested we change the lines and joints because, to me, it seems it losing vacuum. They think the ink would cause this.
Bell & Howell won't touch Xenons because the MFG won't provide anything but a service manual in Mandarin.
From now on I will only buy from something supported in the USA. I didn't think it was that big of a problem but have since changed my mind. Please use this as a warning and learn from my mistake.
So now to the question - do you want a Xenons that looks brand new and has barely run?
I will keep the Epson DX-7 print heads and dampers as replacements for my Mutoh -- which by the way has ran very well and the opposite of this machine.
Thanks for listening!
After a year of fighting it, changing board, cables, and probably a 1000 hours, I'm just going to dump it.
It's not worth wasting more time, and material, and my shop has limited space, on this only to be continually frustrated.
Mother boards have been bad from the beginning. USB cables were wrong (it was supposed to be vs. 3 and they sent 2). Take up reel was missing.
The current problem: Cyan and Yellow print ok, Black and Magenta will pretty much stop after the dampers run out. I syringe the ink back in and it will print for another couple feet and then same thing. Also, the ink will drip out as it's printing.
I've worked with Signstech (seller) with probably over 100 emails and multiple parts mailed back and forth. They are nice but they don't know what they are doing. We have actually figured out most of the problems. Getting them to understand what we have found in troubleshooting has been another issue. I've offered to fly a tech over here to get it running, they say they can't. I'm thinking it's because they don't know that much.
The latest 'solution' to try now is to use different UV ink. We bought the ink from them. I suggested we change the lines and joints because, to me, it seems it losing vacuum. They think the ink would cause this.
Bell & Howell won't touch Xenons because the MFG won't provide anything but a service manual in Mandarin.
From now on I will only buy from something supported in the USA. I didn't think it was that big of a problem but have since changed my mind. Please use this as a warning and learn from my mistake.
So now to the question - do you want a Xenons that looks brand new and has barely run?
I will keep the Epson DX-7 print heads and dampers as replacements for my Mutoh -- which by the way has ran very well and the opposite of this machine.
Thanks for listening!
