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Ink "Not Original"?

Discussion in 'Mutoh' started by Adam Bennett, Oct 30, 2009.

  1. Adam Bennett

    Adam Bennett Member

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    May 10, 2007
    Just put in a new Y Cart. and now I'm getting an error stating that "Y Not Original"

    I'm certain that this IS OEM ink, is it just a problem with the chip in the "smart" card?

    Is my warranty now void?

    Anyone?
     
    Tags:
  2. ElevenTen_Color

    ElevenTen_Color Member

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    Sep 15, 2009
    I have a Smart Chip Troubleshooting document that may be able to assist you. I will send you a PM
     
  3. Compilla

    Compilla Active Member

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    Jul 21, 2005
    The printer will auto destroy...lol JK

    Simply contact your Ink vendor to get a smart card replacement.
     
  4. ProWraps

    ProWraps Very Active Member

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    get it all the time. have your vendor swap it out. its common if you go through a lot of ink. this is why even though its a bit more expensive, i always buy my ink from a local vendor rather than online/mail. they just come the next day with a new cart and exchange. no having to send back anything.

    dont fret it. you will see it again and again over time.
     
  5. MachServTech

    MachServTech Very Active Member

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    Sep 19, 2008
    North Carolina
    When I deal with these I almost always solve the problem by repositioning the chip. Its usually off by a few mm. Measure a cart that works from top and for for correct position....thats probably what the doc 11-10 is sending you has in it.
     
  6. Adam Bennett

    Adam Bennett Member

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    May 10, 2007
    so do I need a new cartridge or a new card?

    I've tried repositioning to no avail.
     
  7. MachServTech

    MachServTech Very Active Member

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    just a new card would do it.
     
  8. Stealth Ryder

    Stealth Ryder Very Active Member

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    Jul 16, 2009
    Texas
    It is not the cartridge, either a misplaced or expired Smart Card...
     
  9. ElevenTen_Color

    ElevenTen_Color Member

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    Sep 15, 2009
  10. ProWraps

    ProWraps Very Active Member

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    San Francisco, CA
    hold the cart, and jiggle the printer.
     
  11. Circleville Signs

    Circleville Signs Very Active Member

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    Sep 30, 2009
    Circleville, OH
    As said before - Smart Card issue. Another thing that you may want to double check - not sure if you are using a ValueJet or a Falcon. I ordered ink a couple months ago and the carts I got were Falcon carts. I had no idea. Obviously, I got the same error message you did.


    Gary
     
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