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Ink "Not Original"?

Adam Bennett

Adam Bennett

New Member
Just put in a new Y Cart. and now I'm getting an error stating that "Y Not Original"

I'm certain that this IS OEM ink, is it just a problem with the chip in the "smart" card?

Is my warranty now void?

Anyone?
 
Compilla

Compilla

New Member
The printer will auto destroy...lol JK

Simply contact your Ink vendor to get a smart card replacement.
 
ProWraps

ProWraps

New Member
get it all the time. have your vendor swap it out. its common if you go through a lot of ink. this is why even though its a bit more expensive, i always buy my ink from a local vendor rather than online/mail. they just come the next day with a new cart and exchange. no having to send back anything.

dont fret it. you will see it again and again over time.
 
MachServTech

MachServTech

New Member
Adam Bennett said:
Just put in a new Y Cart. and now I'm getting an error stating that "Y Not Original"
Click to expand...

When I deal with these I almost always solve the problem by repositioning the chip. Its usually off by a few mm. Measure a cart that works from top and for for correct position....thats probably what the doc 11-10 is sending you has in it.
 
Circleville Signs

Circleville Signs

New Member
As said before - Smart Card issue. Another thing that you may want to double check - not sure if you are using a ValueJet or a Falcon. I ordered ink a couple months ago and the carts I got were Falcon carts. I had no idea. Obviously, I got the same error message you did.


Gary
 
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