install issues

i have the same problem did you ever find an solution please help if so thanks

 

Did you buy the cutter used or from a vendor? First line of help is always the vendor. Common problem with this machine.

Check in your Device Manager, under the PORT(COMM and LPT) settings, to see if you have Prolific USB to Serial (COMX) listed. If not, the cable is not configured, or can not be configured.

If it is there, right click, properties, port settings, advanced and set com port to 1 or 2

If it is not there, dump the USB cable and buy a specific USB to Serial Adapter. Make sure you get one of the following; Sabrent, Dynamax or IOGear. These come with updated drivers either on CD on on their website for free. Then connect the cutter with its Serial cable, to the new usb adapter.


http://www.cibersupply.com/index.php?dispatch=products.view&product_id=158

Let me know if I can help as I offer the Sabrent adapters. Will offer 30 Day money back guarantee in the case of your cutter still not communicating.

 

Gold Star Award

Bobby,

This is a GREAT post, you are always so helpful, and as the name "Signs101" implies, helping the beginners, a true asset to this site. So often when someone asks a question like this, all I see are several negative posts, bashing the poster, they pick on the person for NOT buying a better more expensive plotter, etc.

I just get tired of reading all the negative and bashing replies to honest questions from beginners on here, you get a gold star award from me!


:U Rock: