WildWestDesigns
Active Member
I agree, that's where proper communication comes in. I despite it when people act as if they are interested, but can't do it, but they don't want to say that they can't. Unfortunately, by them doing this, I'm more likely to be vocal about my bad experience then if someone communicated to me that they couldn't do it.I say that because I don't like my time wasted and would rather they just ignore me so I can quickly move on to the next person. I don't want to spend time going over a project with someone, meeting them, doing the whole back and forth email thing just to get a take it or leave it home run price or hear that they are all booked up for 6 months.
This also applies to the new practice of getting calls and texts after hours. So far I've just been ignoring them, but it's gotta stop. I got one in at nearly 9pm last night. Zero attention spans, zero manners anymore.
My customers don't have direct access to my cell phone, so those are non issues for me. I'm surprised that people do give customers direct access to their cell phones (I'm assuming the calls are coming on your cell phone as they have your cell phone number to do texts). If nothing else, use an intermediary like VOIP and at worst have it routed to your phone, but not to where your customers have direct access. Having said that, email is 99.9% of what my customers use email to get a hold of me and that is easy enough to wait until the next morning to communicate with them and still well within my 24hr turn around as well. The very small % left (in fact less then a handful of customers use it) uses my business number.