Vinylman
I sent you a PM Sunday morning, I'm a personal friend of Kents. live close by. I can tell you this he is one honest and great guy. He helps me tremendously and others too.
I spoke to him Sunday morning and he was out of town, he travels often and far to conduct business. He's the kind of guy who will give you the shirt off his back no questions asked.
I know cause he gave me one
or 2 ....
Jimmysigns:
I received your PM on Sunday, and have been extremely busy so that is why I have not gotten back to you till now.
FIRST: Thanks for PMing me. your response was appreciated and I understand the reason for keeping it private.
SECOND: And this is for anyone following this thread, or those who may find it in the future.
ANYTIME a vendor makes it difficult to maintain contact during a transaction that vendor creates STRESS, for the consignee.
This case is a perfect example of this.
I have never done business with MacMedia, or Kent as he is known. I trust the recommendations of the people on Signs101 greatly.
With the world so filled with scam artists and people who are totally out to due harm to unsuspecting people, all of us MUST attempt to do our due diligence prior to committing to send parts, money or any transaction.
However when someone such as myself NEEDS parts, or repair services, and those services or parts are difficult to attain, {and are required on a time sensitive basis} we can make rush decisions to attempt to keep our equipment running, making money at our end. We are also attempting to keep our clients happy by not having large gaps in our delivery system which can jeopardize our reputations as well.
NOW, to this situation. MacMedia, [ and Kent ] have been in contact with me several times over the last several days. Do to a missed delivery to MacMedia of the part I sent for repair, I was forced to ask for the Fed-Ex package to be returned to me. Forcing me into additional expense and to try to find another vendor who can repair my main board for the printer.
As a consideration to [Kent] @ MacMedia. The current situation of not having readily available contact with you as a vendor, is VERY DISCONCERTING to a potential client such as myself.
Several of the people [companies} that have gratuitously responded on this thread have left less than flattering reviews regarding your services.
As a vendor, I would think you could have handled your communications and transactions with these folks perhaps in a better way. THAT is between you and them.
Several issues could have precipitated the resolution to these negative responses here.
Not being large enough to handle the work load, having "other" business issues that take time from your advertised services, or failing to honestly represent what your company is capable of providing, both parts or services. And providing REASONABLE time frames in which the client [that could have been me] can expect to see their particular situation being resolved.
That would be up to MacMedia to decide.
That being said, as a direct result of the LACK of Direct available communication with Kent, I have chosen to seek other avenues to repair my parts.
It is sad that someone [or a business] is either TO BUSY, TO SMALL, or to uninterested in the needs of their clients, to make transactions such as this, safer, less stressful for both parties, and with results that are "WIN/WIN" for all parties involved.
I hold no ill will toward MacMedia, nor Kent, I just wish him well, and hope that my comments here may cause Kent {MacMedia} to evaluate how to better serve the clients that are the life blood of any business.
I sincerly hope my comments here will assist everyone in making better decisions in the future.
