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Just updated cpu to Windows 7, now I can not cut on the sp-540

Discussion in 'Roland' started by num1ape, Nov 17, 2009.

  1. num1ape

    num1ape New Member

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    Sep 16, 2009
    My old computer crashed, so I bought a new one with windows 7. I then had to update versaworks to 3.2.1. I copied the new cut contour swatch to AI. It shows up in AI as a cut contour but when I open up the file in Versaworks it does not recognize the cut path and just prints the file. Any ideas on what I did wrong. Thanks in advance for the help. Tech support is closed now and I really need to get this project done tonight.

    Mark
     
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  2. briankb

    briankb Active Member

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    Jul 7, 2009
    I'm not familiar with Versaworks but I am running windows7 x64 without issue.

    Is Versaworks opening the AI file or an exported EPS or PDF? You might try saving the AI file AS an older version and try again. I don't see how Win7 is the issue but maybe Versaworks is pulling some tidbit of file info or reading the file slightly differently in Win7 than XP. Trying to import it as a different format may bypass that issue.
     
  3. num1ape

    num1ape New Member

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    Sep 16, 2009
    I will give it a try!

    Mark
     
  4. sweetpea35

    sweetpea35 Member

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    Nov 28, 2008
    Its case sensitive try CutContour as the color name had this problem before.
     
  5. Replicator

    Replicator Major Contributor

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    Nov 19, 2006
    Sun City, AZ
    As stated already . . . CutContour for the name and EPS for the file to send !
     
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