I just bought a JV33-160 and until now has performed flawlessly. After a weekend of sitting I did a test draw on Monday and had several nozzles clogged. After about 10 cleans and two nozzle washes i kept getting the identical test draw. I have ten test draws with an identical pattern. As a last resort we soaked the heads for 48 hours and did a test draw, it was identical to the first. I am now wondering if it is a problem with the head itself either electrical or otherwise. Has anyone any advise or suggestions that might resolve this problem. I called tech support and of course they have never heard of a head failure before (BS), their only suggestion was to use a syringe and try to draw the ink through the capping station manually, suggesting the pump is not strong enough. This is a last resort. Any advice would be appreciated
Regards
Derek
Regards
Derek