Jx2150 Y Position Alarm

[Orange Tree Signs]

I bought a Graphtec Signjet Pro JX2150 off eBay about a year ago, and I've been working to get it up and running.
When I try to load vinyl in it, I get an error that says:

"E/C ERR 4:
Y POSITION ALARM"

I get this once it's halfway done sensing the media.
I don't have the manual, but according to someone I've been talking to, this means there's something obstructing the printhead carriage, but I don't see anything. And according to a couple posts I've seen online, it has something to do with a sensor that the cutting head trips when it goes to the origin.

I've got everything loaded properly, so I don't think that would be a problem...

I hope someone can help me out here because I've been really anxious to get it up and running!

Thanks in advance,
Steve

 

[heyskull]

Does the machine go through the actions of cleaning the printheads.
Do the X and Y axis move at all?
Is there a set of inks in the machine?
We have a JX2150 and only use it as a plotter now.
It was pretty expensive to use as a printer and the inks were a fortune.

SC