know your software/equipment

[The Vector Doctor]

I cannot tell you how often this happens. Customer sends me artwork. I tell them that the file is too low of a resolution to recreate from. It was from a business card so I told them to scan at a higher resolution.

They sent it to me a 2nd time (sample 1 below) and insisted it was now 600 dpi. Absolutely no way, unless the image was 1/8 inch tall. So they did finally send a new file on the third try (sample 2). Much better

It is frustrating. I am not sure how many jobs I have lost when they must think I am crazy but in fact they just don't know how to operate their scanners or software

Moral - check your files before you send them off. Zoom into your art. When I trace, i always have to be zoomed in to trace unless it is incredibly crisp or simple.

Another similar mistake is when I am sent a thumbnail image rather than the original higher res artwork.

 

[Kevin-shopVOX]

I cannot tell you how often this happens. Customer sends me artwork. I tell them that the file is too low of a resolution to recreate from. It was from a business card so I told them to scan at a higher resolution.

They sent it to me a 2nd time (sample 1 below) and insisted it was now 600 dpi. Absolutely no way, unless the image was 1/8 inch tall. So they did finally send a new file on the third try (sample 2). Much better

It is frustrating. I am not sure how many jobs I have lost when they must think I am crazy but in fact they just don't know how to operate their scanners or software

Moral - check your files before you send them off. Zoom into your art. When I trace, i always have to be zoomed in to trace unless it is incredibly crisp or simple.

Another similar mistake is when I am sent a thumbnail image rather than the original higher res artwork.

Just a thought but ever think adding a service where you do it for them maybe for $15 fee or something. Quickly remote in, scan it at rez you need and done. You get the job plus some extra moolah and they get a quick lesson for future reference. Like I said just an idea.

 

[The Vector Doctor]

Just a thought but ever think adding a service where you do it for them maybe for $15 fee or something. Quickly remote in, scan it at rez you need and done. You get the job plus some extra moolah and they get a quick lesson for future reference. Like I said just an idea.

I am on a Mac. Can I control a windows machine?

 

[Billct2]

I hear you pain Eric, and you're talking to "experts" here. Often what I send you is after the same conversation I have had with some clueless person who feels I am being a jerk for asking them to actually do some work.

 

[WildWestDesigns]

I am on a Mac. Can I control a windows machine?

Something like Team Viewer it doesn't matter. However, I can't tell you how many times I have to deal with this. I even get crappy photoshop files that have elements layered that don't have transparent backgrounds and text is hidden.

I cringe every time I think about it.

 

[TheSnowman]

I think you can. The ones that are browser based, seems like long as it's seeing the internet through the browser, you can take control.

 

[Kevin-shopVOX]

yes teamviewer would work and easy to use. I use it all the time for signVOX support and training

 

[Mosh]

Image one is what I typicaly get from customers...glad to know I am not alone in the world of pixels.

 

[The Vector Doctor]

The worst part is that the good art is available but they couldn't operate the software properly to get it to me. I can understand if they got it from the webpage. But this was a decent business card, they just needed to scan it in properly.

And there is the issue in which someone will scan in the ENTIRE PAGE at 600-1200 dpi and not crop so I get a 50+mb file that should have been 1-2 mb

 

[WildWestDesigns]

The worst part is that the good art is available but they couldn't operate the software properly to get it to me. I can understand if they got it from the webpage. But this was a decent business card, they just needed to scan it in properly.

And there is the issue in which someone will scan in the ENTIRE PAGE at 600-1200 dpi and not crop so I get a 50+mb file that should have been 1-2 mb

Happens all the time with me and people wanting embroidery done. They just don't know, don't care, or figure they are paying you for a result, so you have to deal with it.

Bad thing is, if I'm able to wade through the crappy file and give them what they want, that just supports that theory.