Hi John. Other than a couple of minor hiccups, our Ion has performed as promised, except, it is very difficult to get ½" crezone that is always flat enough to print on. We are currently looking for other options to crezone. Also, make sure you can print a full 10' before they leave. Our flat bed was slightly lower than the roll to roll bed, so the head was rubbing at the end of the print. The tech had to come back and install some shims to raise the bed slightly.
As for price, we purchased a Gerber flatbed cutter at the same time, so we got a "trade show" package price.
Both the printer and cutter were installed at the same time, both guys were here for 5 days, so training went well, mostly.
Sounds like you are in Canada also. (Just noticed you are in Lethbridge LOL)Try to get your inks from south of the border. They are ½ the price from suppliers there. And order swabs direct from Fisher. Wayyyyyy cheaper.
Mark