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KUDOS to GRAPHTEC SUPPORT!

Discussion in 'Graphtec' started by rcook99, Oct 9, 2008.

  1. rcook99

    rcook99 Very Active Member

    2,139
    3
    38
    May 25, 2006
    NE
    I would just like to say thanks to all the support techs. at Graphtec. I had some issues today with my FC7000-75 which was causing my cuts to not be clean but jagged. So I called them and they narrowed it down to the head unit being loose, tech. then asks me how far from NJ are you? I told him about 4-5 hours! tech. says hold on please comes back on the phone to tell me he would have another tech call me back to help me with adjusting the head. About 15 min later the phone rings and its the other tech from Graphtec. To shorten this story he basically takes all the time needed to complete the project over the phone and we are back up and running in under 2hrs due to Graphtec's outstanding technical support line.:thankyou::thankyou::thankyou::thankyou::thankyou:

    GRAPHTEC TECH SUPPORT :U Rock::clapping::clapping::clapping::clapping:
     
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  2. Case

    Case Member

    378
    7
    18
    Jul 21, 2004
    IN
    I agree. Graphtec support has helped me as well. They were dead on with pointing me in the right direction when I first got my plotter.

    Case
     
  3. PMG

    PMG Very Active Member

    2,453
    0
    0
    Feb 1, 2005
    How did you tighten the head,,i have a loose head on mine and need to get in touch with them as well.....was it easy? Got any tips?
     
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