l25500 keeps on getting Error 43:10 restart the printer

[quicksigns]

My printer keeps on gettin the error 43:10 and ask to restart the printer. When it comes back, sometimes it works again and a lot of time it tells me the same thing again. please help

 

[P Wagner]

This error code indicates a fault with the vacuum fan.

 

[quicksigns]

I've replaced the vacuum fan, and it still gives me the 43:10 error. I replaced the interconnect PCA and the error 43:10 is still there. what else is there to replace?

 

[capista]

did you fix it

hello there

i have the same problem with my machine

i wonder if you fix it !!

 

[GP_Oz]

You might need somebody to come in and troubleshoot the printmech board.
He controls the vac, the interconnect is just that, an interconnect board (jumer if you will)
There is a fairly in depth doc on printmech and interconnect led diag

 

[Bobross]

This issue began for us today.
Ran a diagnostic test for the vac fans which passed successfully on the first attempt but failed on the second attempt. Waiting on a service call to HP.

Anyone successfully solve this issue or have good diagnostic advice before i go throwing parts at it?

 

[BIG EASY DOES IT]

I would check to see what it is exactly causes the fault. It's a bad vacumm fan but what causes the error to actually throw. Sometimes the HP will tell you it's this but a simple fix in the chain of command will solve your issue. If the error comes from a draw of power. Maybe your platen is clogged so the vacumm is working to hard and the printer thinks the vacumm is the issue automatically but really the issue is the airflow.

We used to get an error every once in awhile which basically meant the motor for the carriage was dying. But the culprit was dirty rails. The dirt on the rails was enough to slow the carriage causing the motor to use extra power to move it. So the printer thought that the motor was dying. We could have replaced a bunch of parts but we cleaned it thouroughly a couple times and the issue went away.

Check to see where the error originates from and what actually causes it. The errors are there usually to let you know when the big things need replacing or work on them. But sometimes it's the little things that cause the printer to think it's larger things.

My 2 cents.

 

[Bobross]

I would check to see what it is exactly causes the fault. It's a bad vacumm fan but what causes the error to actually throw. Sometimes the HP will tell you it's this but a simple fix in the chain of command will solve your issue. If the error comes from a draw of power. Maybe your platen is clogged so the vacumm is working to hard and the printer thinks the vacumm is the issue automatically but really the issue is the airflow.

We used to get an error every once in awhile which basically meant the motor for the carriage was dying. But the culprit was dirty rails. The dirt on the rails was enough to slow the carriage causing the motor to use extra power to move it. So the printer thought that the motor was dying. We could have replaced a bunch of parts but we cleaned it thouroughly a couple times and the issue went away.

Check to see where the error originates from and what actually causes it. The errors are there usually to let you know when the big things need replacing or work on them. But sometimes it's the little things that cause the printer to think it's larger things.

My 2 cents.

Thanks for the reply!

Platen is clean and clear including all vacuum holes. HP Support says 3-5 days before a tech can be on site or they can ship all three potentially defective parts.

I have seen mention of a foam mask over the vacuum fans being clogged. Any more info available on this?

 

[GP_Oz]

I would check to see what it is exactly causes the fault. It's a bad vacumm fan but what causes the error to actually throw. Sometimes the HP will tell you it's this but a simple fix in the chain of command will solve your issue. If the error comes from a draw of power. Maybe your platen is clogged so the vacumm is working to hard and the printer thinks the vacumm is the issue automatically but really the issue is the airflow.

We used to get an error every once in awhile which basically meant the motor for the carriage was dying. But the culprit was dirty rails. The dirt on the rails was enough to slow the carriage causing the motor to use extra power to move it. So the printer thought that the motor was dying. We could have replaced a bunch of parts but we cleaned it thouroughly a couple times and the issue went away.

Check to see where the error originates from and what actually causes it. The errors are there usually to let you know when the big things need replacing or work on them. But sometimes it's the little things that cause the printer to think it's larger things.

My 2 cents.

I have actually seen this but only once - also with the scan motor, it was messing up the printmech and throwing out dryer errors.
Tis pretty rare indeed but it is definitely possible.