Kottwitz-Graphics
New Member
Well, I learned a lesson yesterday/today...
I got a call from one of theach local pubs late yesterday, and the young lady asked if I was available to create a couple of small signs, and she made it sound urgent. She explained that she needed a sign saying that no alcoholic beverages beyond this point, so her customers didn't take them outside , and the pub getting in trouble.
So I see the opportunity to earn a new customer. My wife was planning on going to her mom's house and I could slip by, and possibly make the sale...so I tell her that I could be there in an hour...(mistake #1)
So I go in, meet with her, and she explains what she wants. More or less, it's (4) 8"×10", 3 colors. One of the first questions that I ask her is does she have a logo supplied by her sign company in vector format. She , of course didn't understand, and asked if she has a computer file with the extension pdf. She said she could give me that... I figure the cost, and add a small bump to it, and I quote it at $180. She said, great, and said that she would email the logo to me right then. I'm standing beside her, she grabs a gift card, places it on the scanner, and begins to scan and send as a pdf... (oh, s&×>, it begins). I asked her about the vector, and she said that is how she would supply the pdf. I explained that it won't work, and unless she had a use able file, there would be an art charge of $150.
She said ok, and would I supply a receipt. I explained that I would send a quote first, and then supply the art. She said ok...go for it. I told her that I could install the next morning by 10:30, when I got art approval.
I get home, send the quote, and she replied with "do you have any art yet? I told her that I would get it to her that night. I emailed it to her at 9:30, and went to bed...
Got up at 6 (normal time for me) and went to check for the art approval. Nothing. I texted her at 7:30, checking on it, and she replied back with she sent it to the boss, and he would give me the approval.
So I guess she got told the price was too high, so my verbal approval to proceed don't mean anything. So the time I spent creating art for a customer that was in a flying damn hurry is for nothing...
Oh well, out to paint the MDO for my paying customer.
I got a call from one of theach local pubs late yesterday, and the young lady asked if I was available to create a couple of small signs, and she made it sound urgent. She explained that she needed a sign saying that no alcoholic beverages beyond this point, so her customers didn't take them outside , and the pub getting in trouble.
So I see the opportunity to earn a new customer. My wife was planning on going to her mom's house and I could slip by, and possibly make the sale...so I tell her that I could be there in an hour...(mistake #1)
So I go in, meet with her, and she explains what she wants. More or less, it's (4) 8"×10", 3 colors. One of the first questions that I ask her is does she have a logo supplied by her sign company in vector format. She , of course didn't understand, and asked if she has a computer file with the extension pdf. She said she could give me that... I figure the cost, and add a small bump to it, and I quote it at $180. She said, great, and said that she would email the logo to me right then. I'm standing beside her, she grabs a gift card, places it on the scanner, and begins to scan and send as a pdf... (oh, s&×>, it begins). I asked her about the vector, and she said that is how she would supply the pdf. I explained that it won't work, and unless she had a use able file, there would be an art charge of $150.
She said ok, and would I supply a receipt. I explained that I would send a quote first, and then supply the art. She said ok...go for it. I told her that I could install the next morning by 10:30, when I got art approval.
I get home, send the quote, and she replied with "do you have any art yet? I told her that I would get it to her that night. I emailed it to her at 9:30, and went to bed...
Got up at 6 (normal time for me) and went to check for the art approval. Nothing. I texted her at 7:30, checking on it, and she replied back with she sent it to the boss, and he would give me the approval.
So I guess she got told the price was too high, so my verbal approval to proceed don't mean anything. So the time I spent creating art for a customer that was in a flying damn hurry is for nothing...
Oh well, out to paint the MDO for my paying customer.
