Marcelo was a miracle worker! I'm a newbie at large format printing... I thought it would be easy going from an HP to a new Epson/Graphtec combination, but I was wrong. Tech support by phone only helped so much, having him come back for some intensive coaching made me think in five new directions. I also know that I have to adjust my layouts for cutting efficiency, keep my Illustrator artboards within a certain measurement depending on the media, and how to add custom media widths within paper profiles.