We have both an old SP-300 and a SG-540 that we got last year. The old SP-300 have never had any problems with mediacrash or the clamps. However -the new SG-540 with its low head height crashed a couple of times a short time after we got it. One time it got hold of a media clamp also, and the end result was that we had to get a head replacement on the machine. I have been told that Roland recommend use of the mediaclamps whenever the machine is printing, and have been very careful with the media edges and placement of the clamps on this machine. However, I think the operation of removing the clamps to perform a sheet cut is idiotic. One can very easy forget to put them back, and the possibility for a poor replacement in the groove increases fast. But this is how it is, and we got to be very painstaking careful. As you mentioned Kelly, the clamps do not sit quite flat from the back, but slant a little towards the front. Thats normal. You could also try to feed a little extra media out of the machine before you start printing, but then you mess up the eventual print/cut operation if thats what you wish to do. Are you unrolling media on the back before you print? If the media has any strain coming of the roll, it can cause trouble.
Best regards.
Tony