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Midwest Sign & Screen Printing Supply

Discussion in 'General Chit-Chat' started by Mosh, Jul 28, 2011.

  1. Mosh

    Mosh Major Contributor

    Oct 19, 2009
    Anyone find them as rude as I do. Every time I call there (last resort place) the first thing they ask is, not how they can help me, they ask how I am going to pay for this. Great customer service, makes me feel like you are just there to take my money and not help me get the right materials. I know I would get alot more from them if the sales people
    even act like they gave a crap that I call....off my soap-box.
  2. mopar691

    mopar691 Member

    Sep 15, 2010
    I feel the same way. They are a last resort for me on any materials and only if I need same day.
    Very rude and impatient on the phone and just want to hurry up your order so they can get back to whatever it is that your phone call interupted.
  3. jayhawksigns

    jayhawksigns Very Active Member

    Jan 8, 2005
    I guess it depends on the branch. We deal with the KC office and with the exception of an employee that is no longer with the company I haven't had and major problems with them.

    Now one time though I did end up talking to someone in Nebraska and they level of customer service definitely wasn't what I was used to.
  4. d fleming

    d fleming Very Active Member

    Nov 28, 2007
    Middleburg, Florida
    The people at Nazdar have been doing great by me for screen printing supplies and now digital inks as well for 30 years, no reason to look anywhere else. They're on the short list. The companies that I won't use from poor experience on the other hand is a very long list.
  5. MikePro

    MikePro Major Contributor

    Feb 3, 2010
    Racine, WI
    My MWSsupply branch couldn't be more helpful. Order it by 9am, and its at my door by noon. Returns, no questions. Pricing even beats fellers. Spend over $100 i get free shipping.
    Guess it also helps that I'm 30min away from the distribution center :)
    .... and people from wisconsin are awesome in general.
  6. wildside

    wildside Very Active Member

    Aug 28, 2005
    i agree somewhat, the branch in omaha isn't very friendly at all, the kc branch is a last resort too anymore, much rather use n. glantz

    on the other hand, when i lived in wisconsin, the milwaukee branch rocked, they always went out of their way to help, or it was just fred doing his thing, not sure if he is still there or not but was a great guy to work with.
  7. signswi

    signswi Very Active Member

    Oct 29, 2009
    Three in a row for no problems in WI ;P. Don't think Fred is still there.
  8. cartoad

    cartoad Active Member

    Apr 11, 2006
    Yakima, WA
    We deal with the Seattle branch and they are very helpfull when I call, and have a great Roland tech, who has worked on our Roland for 5 + years and bailed me out a few times over the phone. Only problem I have is getting invoices, we use a credit card when ordering, and I always have to call after the fact to get the invoices,
    Find out who the main person is at Midwest and let them know that your branch is not helpfull, and rude, bet changes will happen fast!
  9. HaroldDesign

    HaroldDesign Very Active Member

    Aug 16, 2007
    I deal with this location daily, and they do a great job. It probably helps that their building is 500' away. You're right Mike - people from WI ARE awesome...
  10. Jackpine

    Jackpine Major Contributor

    ditto! i have always received excellent service from the Wisconsin branch.
  11. spudcity

    spudcity Member

    Nov 23, 2007
    Watertown, WI

    They have great customer service (in WI), so long as I deal with Joe Buss for orders and Ken Vallier for service. Beyond that, the rest of the guys seem kind of arrogant and are not very helpful. Unfortunately they jacked their prices on 3M a few months ago and I've had to go back to Feller's to get my printable cast-about $70 cheaper a roll.
  12. natedawg9640

    natedawg9640 Member

    Aug 10, 2009
    Appleton, Wi
    My Wisconsin experiences have all been great as well. Ken is a great guy. most of my orders go through Jeff or Sid.
  13. jbogart

    jbogart New Member

    Jul 14, 2011
    We've been ordering from the Portland, Oregon branch for 18 years, and they are fabulous! We've had very few issues over the years, and when we do, they are dealt with quickly and with kindness. They rock! I'd contact the manager of the branch with the rude employees and let them know you're unhappy.

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