When we try to switch to print or cut mode through the printer's interface the printer will adjust all the pinch rollers except for the last one (pinch roller #7). The unit will hover over it and then do nothing which brings up "PR Position Error". We realized that if the pinch roller is on either of the last two grit rollers (farthest two left of the printer) we will get this error.
What's strange is it doesn't matter what type of job we send to it through our Flexi software it won't have any problems adjusting pinch rollers.
So far the only thing I could think of trying was cleaning the encoder strip but it wasn't dirty and it didn't make a difference.
What's strange is it doesn't matter what type of job we send to it through our Flexi software it won't have any problems adjusting pinch rollers.
So far the only thing I could think of trying was cleaning the encoder strip but it wasn't dirty and it didn't make a difference.