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Need Help Mutoh Vj 628 “No Media” Error

Discussion in 'Mutoh' started by WalkerTrio, Apr 18, 2020.

  1. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    I have a Mutoh Vj628 printer and it is putting out in the VSM monitor status the message “No Media”. When I load the paper roll the fans come on like it recognizes the media being fed through, but when I close the rollers down and the cover it still does nothing and still reads no media. I’ve seen where it is said to clean the media sensor, but unless I’m doing something wrong I’ve wiped where I believe the sensor is although the oval shaped opening which the sensor is supposed to be located has some kind of clear cover on it unless that is the sensor. Doing this has not changed anything. Could someone please help. I may be doing something wrong or missing something. Please suggest a solution for me please. Or a video on how to clean the media sensor or some other solution. I’ve tried putting tape over the sensor opening no change. I need help please.
     
  2. What size media are you trying to use? Have seen where peeps try to save scraps to use, and if it's not wide enough to cover the sensor (which is kinda in the middle of the platen) then the printer will say no media even with media loaded.

    Just my .02
     
  3. Bubba06

    Bubba06 Just Somebody

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    Feb 13, 2005
    Manning SC
    Yep, what GTS said.
     
  4. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    I’m using 13 inch wide roll and 17inch wide roll. I don’t use scraps. They both cover the sensor completely.
     
  5. Bubba06

    Bubba06 Just Somebody

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    Feb 13, 2005
    Manning SC
    I have used as small as 10" roll on the 628, so that shouldnt be the issue.

    Are any of your cartridges showing out of ink.
    I had one show out of ink one time, and along with it it showed no media. When I got a new cart. and installed it, the no media error went away.
     
  6. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    Originally it showed up when mr cartridges were empty. Then I replaced them but the no media status stayed and the empty cartridges went away.
     
  7. Bubba06

    Bubba06 Just Somebody

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    Feb 13, 2005
    Manning SC
    Unplug it, then turn it on to drain residual power. after about 20 seconds turn it back off.
    Plug it up, and turn it back on.
     
  8. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    Ok, I’ll give it a try
     
  9. Sean123

    Sean123 New Member

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    Apr 24, 2020
    California
    Hey are you back in business?
     
  10. Sean123

    Sean123 New Member

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    Apr 24, 2020
    California
    If not we can do some troubke shooting
     
  11. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    Nope still down
     
  12. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    My printer is still down, No Media status. I’ve been going back and forwards with sawgrass support via email, but all I’ve done so far is clean off the sensor with a swab and a compressed air can. No change
     
  13. Sean123

    Sean123 New Member

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    Apr 24, 2020
    California
    Ok look it might be that your media is not being pulled tight enough to lay flat over sensor...do you have masking tape or painters tape?? Lets take media out ..cover sensor then put media back and try to print...
     
  14. WalkerTrio

    WalkerTrio New Member

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    Apr 17, 2020
    Port Arthur Texas
    I’ve done that as well. I put tape over the sensor and it still gave the message. I tightened the paper roll and even changed out sizes of paper, no change. The printer responds when anything goes over the sensor, the fans come come on like normal when paper rolls over the sensor. But when I close the rollers and close the front cover it does nothing just beeps and the status stays No Media. It doesn’t try to roll or measure the it just sits until the fans turn off.
     
  15. RustyNZ

    RustyNZ Member

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    Feb 22, 2017
    New Zealand
    If the machine status changes (i.e. fans turn on or whatever) when you slide media over the sensor I'd say that leans towards the sensor being OK, it could be that that message doesn't clear until the lever is down or the door is closed (I'd lean to lever down) so it may actually be the lever down sensor which is not functioning. Do you get any beeps or status changes when you put the pinch rollers down either with or without media loaded? If you do then it's probably not that but if you don't then it could be.
     
  16. Bubba06

    Bubba06 Just Somebody

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    Feb 13, 2005
    Manning SC
    Have you resolved the issue yet?
     
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