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My Fellers Outside Rep...................................

Discussion in 'Vendor Shout Out' started by Gino, Jun 8, 2015.

  1. Gino

    Gino Premium Subscriber

    31,256
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    Jun 7, 2006
    PA
    Last week, we ran into a problem. Customer had picked a color which was available in cast and calendared only according to our books, numbers and color swatches. So, we tried to use it , but had horrible results. On our own, we searched and found an air egress that looked similar, but couldn't really tell. Called Feller's and while they tried to help, they aren't people with an eye for color match and didn't want to make a commitment for me. I totally understand and respect that. The vehicle was supposed to be be finished by Tuesday [tomorrow] and Friday I called my outside sales rep. He concluded he had a few colors that sounded close. He'd said he'd send them out to me. I explained that it being Friday, I wouldn't get them til Monday and the stuff wouldn't get here until Tuesday, almost making it too late and have to extend still another day. He said, Okay, I'll drive them out to you. He's in central New Jersey and I'm a good 2 hour drive from him. He got here, and we found out the 2 matches we found were only available in California, which would add 5 more days, unless I paid almost $200 for overnighting it. He searched and found the same product and I'll have it here today [Monday]. and we'll be in like Flynn with this instal. To boot, he gave me a hefty discount, which always makes me happy. :wink:

    Go gettum, Steve :thumb:
     
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