My Roland Versacam is telling me that the media width is 0.0 inches

[CENTERVILLE SIGNS]

please help THANKS

 

[FrankW]

Mostly, when this happens, the cable to the tool carriage is damaged and needs to be replaced.

 

[Ragnabrok]

usually its the cut carriage cable is fatigued to the point the lines are iffy. Replacing it solves it, but you may be able to "play the slot machine" and keep trying to raise and lower the pinch roller arm, getting it to try the setup again. you might get the normal size eventually, and once there you can print as normal, until you load it again.

 

[CENTERVILLE SIGNS]

I changed the cable

didn't work

 

[phototec]

didn't work

Did you call Roland and ask for technical support?

They should be able to give you some direction as to what to look for.

 

[Ragnabrok]

if not the cable, then the proximity sensor. i've seen it catch a media guide and get torn off. you can see the sensor from the back side of the printer, looking through the paper path. it's attached to the cut carriage, usually a white plastic connector. looks like the emitter on the end of a remote control.

less obvious, there are 3 cables that plug into the cut carriage board, crop mark, cut power and prox sensor, maybe the connection got loose?

 

[Tizz]

I have the same problem not everytime but on occasions. Moving the pinch roller a few mm either way seems to help. But I know the cable needs to be replaced.

Was also thinking that maybe the sensor is dirty, has anyone cleaned this with satisfactory results?

 

[CS-SignSupply]

Replacing the Cut Carriage Cable & Mylar Guides usually do the trick. The pinch roller sensor on the backside of the cut carriage may be dirty, damaged or dislodged from its original position. Relatively inexpensive and and easy to replace. If the cable and sensor are replaced and still no joy, the cut carriage board may have a short or bad connection. Disconnect, clean and resecure all connections and try again, or replace as well.

 

[Mike_Koval]

maybe?

you can try re-initializing the limit.