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Need a contract for installing vinyl on newly painted walls

Discussion in 'Sales, Marketing, Pricing Etc.' started by Annette Asberg, Apr 4, 2019.

  1. Annette Asberg

    Annette Asberg Member

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    Sep 20, 2018
    Aliso Viejo Californien
    Hi agian
    Today's problem is that a customer want me to put up vinyl on a wall that was painted a week ago.
    I have explained everything about VOC and adhesive but she still want me to put it up.
    So therefore I would like to hand her a contract for preventing us from paying a new vinyl when this one falls down. Anyone that know were to find a contract like that? Please!
     
  2. iPrintStuff

    iPrintStuff Prints stuff

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    Sep 3, 2018
    United Kingdom
    If it’s just as simple as that. Just write out all the reasons you’ve advised against it, make sure that they’re happy that once it’s up there’s no warranty and get them to sign it. No need for pages upon pages of t’s and c’s
     
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  3. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    Frisco, TX
    If you're so sure it's going to fall down why do it at all? Have you done a test strip? Even if you write a warning about that on there they can still come back and say you did it wrong. They would say, "Why would a professional do something they know is going to fail"

    Had a customer insist I cover a monument sign with a banner and NOT fasten it to the structure. It was a slick metal monument with no real way of keeping the "pillowcase" on there properly. I told them up and down the thing is going to fail in a month.. and it did. They expected me to fix it and I referred them to the note I wrote on the invoice. They said that wasn't explained to them and they didn't see it. Obviously I explained over and over verbally when I was face to face with the customer what would happen but that didn't get translated to the owner of the company. All in all, the owner ended up apologizing when he found out who I talked to, and in the end told me he would of had no objections to drilling into the sign!!!!! AAAAHHHHHHH
     
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    • Hilarious! Hilarious! x 1
  4. iPrintStuff

    iPrintStuff Prints stuff

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    :roflmao: Remember, the customer is ALWAYS right
     
  5. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    Oct 21, 2016
    Frisco, TX
    Sorry, I didn't know I quoted your post.. Meant to respond to OP. Lol, just didn't want you to take offense. But yes, customer is ALWAYS right...lol
     
  6. iPrintStuff

    iPrintStuff Prints stuff

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    Sep 3, 2018
    United Kingdom
    We’re currently dealing similar customer. Freshly painted walls and he doesn’t appear to want to put his heating on EVER. Nothing we’ve tried will stick for more than a week (just small test strips).

    Basically, the customer wants them done on low tack vinyl so they can be removed easily, but also doesn’t want them to be removed easily. Naturally has no plans to ever take them down but is insistent on low tack which we’ve repeatedly told him isn’t permanent.. the joys
     
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