WhiskeyDreamer
Professional Snow Ninja
we have a customer that we quoted an illuminated box sign....customer said do sketch and gave deposit on drawing....did drawing, make a revision....and waited and waited and waited.....finally the customer got back to us and said he decided to get the sign with one his clients instead (he's a chiropractor if that matters)....no prob...but told him we wouldn't refund the deposit cause time was invested...he was okay with that...
my boss drove by his office today and saw the new sign (1/2in pvc)...he went in but the owner wasn't available so he left our card and asked for the chiropractor to give us a call....
while the boss is out, the chiropractor stops in our shop...check in hand, wanting to speak with my boss...i explain he's not in, but i can get a call back to him....chiropractor's okay with that and says just to relay to my boss that he knows he owes us and realized he was wrong....
so to me, this means he read the writing on the bottom of our sketch sheet and knows we own the design and he had to right to have it reproduced by someone else....
so here's the question....when we give the call back on monday...and he asks for a $$...what would you say??? the original quote for the illuminated box was $1900....
my boss drove by his office today and saw the new sign (1/2in pvc)...he went in but the owner wasn't available so he left our card and asked for the chiropractor to give us a call....
while the boss is out, the chiropractor stops in our shop...check in hand, wanting to speak with my boss...i explain he's not in, but i can get a call back to him....chiropractor's okay with that and says just to relay to my boss that he knows he owes us and realized he was wrong....
so to me, this means he read the writing on the bottom of our sketch sheet and knows we own the design and he had to right to have it reproduced by someone else....
so here's the question....when we give the call back on monday...and he asks for a $$...what would you say??? the original quote for the illuminated box was $1900....