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Need help adding second cutter to Versaworks

Discussion in 'Roland' started by jeff412, Aug 23, 2019.

  1. jeff412

    jeff412 Member

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    Dec 5, 2011
    Buna, TX
    We currently have two SP-540V's and one GX-640. We purchased a second cutter, but can't seem to get it added. When I click "Add new printer" the only port that is showing up is the cutter that is already installed. If I delete it, then I can install the other one. Are you allowed to have two USB cutters connected to Versaworks?
     
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  2. icex

    icex Member

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    Aug 19, 2014
    usa
    Try another port
     
  3. jeff412

    jeff412 Member

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    Dec 5, 2011
    Buna, TX
    I spoke to Roland support today and they said that it isn't possible to add a second GX-640 to versaworks, because the driver names are the same. Has anyone had any luck getting two of them to work on one installation of Versaworks? I really don't want to run two different PC's.

    Jeff
     
  4. jeff412

    jeff412 Member

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    Dec 5, 2011
    Buna, TX
    I have tried two different USB ports and I still have the same problem. I even tried changing the cutters' names so that the names were different, but no luck. :(.

    Jeff
     
  5. CanuckSigns

    CanuckSigns Very Active Member

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    Ontario
    That's really stupid on Roland's part, do they not want to encourage people to buy more than 1 of their machines?
     
  6. SignMeUpGraphics

    SignMeUpGraphics Moderator

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    Apr 11, 2012
    Australia
    Considering the quality of their recent machines and that Versaworks couldn't natively handle tranparency for what seemed like an eternity, I'm not at all surprised.
     
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