gabagoo
New Member
I was red in the face this morning from having to deal with an absolute
%^%$ head customer.
Well in fact I am normally his customer as he does engraving and small dye sub work.
He emails me a pdf file to quote Monday afternoon.
So first off in his e-mail he is asking me for a quote on 3.25" x 6.25" printed decals x200 pieces.
Ok, I open the pdf file and there is a graphic designed all in black with a red key line around everything. I marquee the entire graphic and it is indeed 3.25" x 6.25". pretty straight forward to me.
The graphic really should be of no interest to me, but it seems to be 3 black key lined boxes with columns of "R"'s in each. Basically each 3.25" x 6.25" decal has a multitude of these "R's everywhere in 3 seperate boxes.
I called the guy and I gave him a price printed on my Mimaki and out of curiosity asked him what they did with a decal like this. He said they wrap them around wires. I have no idea what they are for and could really care less but it just looked odd.
He tells me that I have to print them on the Edge and that his regular guy is to busy. I told him the Edge generally costs more and I worked out a price. He said it was to much and could I do it for X amount.
I agreed as he has done some stuff for me at very reasonable prices so it was basically a favor you might say, even though I would make money on the job, it was not what I generally selll Edge graphics for.
So I print 210 pieces for him and the next day we cut them into individuals and ship them out for him.
This morning he calls me to tell me that they are all cut up wrong....
I get on the phone and ask him what the hell he is talking about and he tells me that each column of "R"'s was supposed to be cut individually.
I took a deep breath and said to him...read your e-mail you sent and tell me how I would have figured that out. I told him you asked for 200 pcs of 3.35" x 6.25" decals and thats what you got. I also told him, why would you send me a file like this then? Why would you not send me one column of "R's and tell me you needed the 1" x .25" printed and cut 9000 times? I also told him I would never do a job like this that cheaply.
He was a complete dink and continued to argue with me that I should have basically known better.
I told him I had no intentions of reprinting and that I would no longer be using his services if he did not accept the fact that he had mis instructed me and given me false information. I repeated over and over.."read your e-mail "200 pcs 3.25" x 6.25" thats what I sent you!!!!
I then hung up as I have no time to deal with a complete idiot.
He calls me back and still will not take responsibility for what he sent and asked for. He then tells me.."would $50 cover your materials. I said it would and then says to me that he will send me $50 and because I threatened to not use him ever again that he did not want my business any longer ( I might give him $300.00 a year) I think he figured I would say no no no, but I said fine!! send me the $50.00 and I will go elsewhere. lol
What bothers me is that he himself would have screwed up an engraving job if I had sent a file like this to him. he knows he screwed up but I guess doesn't want to pay for his mistake , so he is willing to forgo my business to save $100.00.
OK I have vented and fell better now.
I have attached the file he sent me...tell me where i went wrong?
%^%$ head customer.
Well in fact I am normally his customer as he does engraving and small dye sub work.
He emails me a pdf file to quote Monday afternoon.
So first off in his e-mail he is asking me for a quote on 3.25" x 6.25" printed decals x200 pieces.
Ok, I open the pdf file and there is a graphic designed all in black with a red key line around everything. I marquee the entire graphic and it is indeed 3.25" x 6.25". pretty straight forward to me.
The graphic really should be of no interest to me, but it seems to be 3 black key lined boxes with columns of "R"'s in each. Basically each 3.25" x 6.25" decal has a multitude of these "R's everywhere in 3 seperate boxes.
I called the guy and I gave him a price printed on my Mimaki and out of curiosity asked him what they did with a decal like this. He said they wrap them around wires. I have no idea what they are for and could really care less but it just looked odd.
He tells me that I have to print them on the Edge and that his regular guy is to busy. I told him the Edge generally costs more and I worked out a price. He said it was to much and could I do it for X amount.
I agreed as he has done some stuff for me at very reasonable prices so it was basically a favor you might say, even though I would make money on the job, it was not what I generally selll Edge graphics for.
So I print 210 pieces for him and the next day we cut them into individuals and ship them out for him.
This morning he calls me to tell me that they are all cut up wrong....
I get on the phone and ask him what the hell he is talking about and he tells me that each column of "R"'s was supposed to be cut individually.
I took a deep breath and said to him...read your e-mail you sent and tell me how I would have figured that out. I told him you asked for 200 pcs of 3.35" x 6.25" decals and thats what you got. I also told him, why would you send me a file like this then? Why would you not send me one column of "R's and tell me you needed the 1" x .25" printed and cut 9000 times? I also told him I would never do a job like this that cheaply.
He was a complete dink and continued to argue with me that I should have basically known better.
I told him I had no intentions of reprinting and that I would no longer be using his services if he did not accept the fact that he had mis instructed me and given me false information. I repeated over and over.."read your e-mail "200 pcs 3.25" x 6.25" thats what I sent you!!!!
I then hung up as I have no time to deal with a complete idiot.
He calls me back and still will not take responsibility for what he sent and asked for. He then tells me.."would $50 cover your materials. I said it would and then says to me that he will send me $50 and because I threatened to not use him ever again that he did not want my business any longer ( I might give him $300.00 a year) I think he figured I would say no no no, but I said fine!! send me the $50.00 and I will go elsewhere. lol
What bothers me is that he himself would have screwed up an engraving job if I had sent a file like this to him. he knows he screwed up but I guess doesn't want to pay for his mistake , so he is willing to forgo my business to save $100.00.
OK I have vented and fell better now.
I have attached the file he sent me...tell me where i went wrong?
Have a cold one!