I had a similar problem a month ago, I had to contact my roland dealer, who shipped out a burned cd, I had to pay $15 shipping since I didn't have an order going in.
I don't understand why roland doesn't offer Versaworks as a download on their website! Correct me if i'm wrong, but it only works with roland printers correct? So there is no worry about misuse.
I find it strange that they have to physically ship something that can be downloaded in less than an hour!