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Never had this problem before!

Discussion in 'Adobe' started by mark in tx, Apr 2, 2008.

  1. mark in tx

    mark in tx Very Active Member

    Oct 25, 2005
    Harker Heights, Texas
    I received a file from a customer on DVD, it is a 1.7 gig file with a .psb extension.
    They are using CS2 on a Mac, I am using CS2 on a PC. I have received files from them before with no problem.

    When I try to open the file I get an error message that says the scratch disk is full.

    I have copied the file from the DVD to my hard drive, same problem.

    I am not using the "C" drive for a scratch drive, my seperate scratch drive assigned to photoshop is 80 gigs.

    The customer resent the file as a .tif, which is 300 megs, but I still get the same "Scratch drive is full" error message.

    This error does not show up on any other large files I have.

    Is this possibly a Mac vs. PC problem?
    Is there a setting I am missing somewhere?

    Any ideas?

    Thanks y'all.
  2. Bigdawg

    Bigdawg Just Me

    Jun 8, 2005
    Sunny Florida
    Just a thought but have you tried using the "open as" using the psd format instead of the psb? I've gotten that to work before instead.
  3. peavey123

    peavey123 Active Member

    Jul 25, 2007
    Ontario Canada
    hmm...check the virtual memory...

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