Need Help Rant Suggestions New HP Latex 115 Not Working

Have you talked with USCutter? If you get nothing from them I contact an attorney.

 

Get an attorney involved now, don’t let HP run out your service contract “trying to fix” your paperweight.

 

Is your line 240 volt... or is it higher?

Mine was 242 volt... which the tech said is a bit high and may be a problem. He made sure to mark it down on the installation notes... since the wiring is on us, not HP / The tech that installed it. It hasn't caused me any problems though.

If yours is reading higher than 240, I can see HP Blaming the electrical and saying it's not covered under warranty. HP Has been pretty good with repairs for our shop... I don't see them telling you the machine that specifically says to use 240 volts, isn't rated for 240v and now your warranty is void... I'd call and ask to speak to a manager if that really was the case, but it seems like something more is going on here than that.

http://h10032.www1.hp.com/ctg/Manual/c05734109.pdf

Bottom of page 7, it specifically states 240 volt +/- 10%. So theoretically even 242.4 volts is fine.

I'm betting you misunderstood why and what their reasoning was. If not... a simple phone call and pointing out the site prep guide should fix your techs denial reason.

 

240v + 10% = 264v
240v - 10% = 216v

The tech apparently flunked math.

 

Double post.

 

Maybe BigfishDM could help on this one.