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New printer connection help please!

netsol

Premium Subscriber
I recently had this issue, and tried everything under the sun. I wish I could remember exactly what I did, but it turned out to be a simple fix BUT I needed this network switch so that my internet and printer went through the switch and then had a Ethernet cable from the switch into my computer. I’m not saying that’s your problem but any other way would not work for me.
MOST but not all modern network cards autonegotiate. meaning you can hook up directly with a cable, instead of using a switch

what he is doing is the same thing, his router serves the same purpose

i have been networking printing equipment since the late 1980's (before networking was built into windows)

in the beginning, it was like voodoo.
then for a while it was easier.
now with windows 11 it is voodoo again.
the microsoft engineers imagine that they are protecting us (there is a theory that if legitimate users have a really hard time, it MUST BE secure when someone tries to hack in)
 

netsol

Premium Subscriber
so, from the laptop open a command prompt again <cmd>
type ping 192.168.1.1
this is your gateway, the way out to the internet
press enter and you should see

1743286768517.png


then type
ping 192.168.1.40
press enter you should also see 4 replies

if yes you have communication with the printer's ip

next open a browser and http://192.168.1.40

should look something like this

1743287157945.png

if both of these test succeed, it might be time to recreate the connection in flexi

if not we will troubleshoot the connection
 

Attila Nagy

New Member
192.168.1.25 0r either 192.168.1.100 are likely assigned by DHCP server, to other new connected Devices. could cause IP conflict in the future.
Choosing higher number for the printer could make IP conflict unlikely. For ex. 192.168.1.241 ,
Narrowing the DHCP range in the router. Leaving safely assignable addresses is the bulletproof solution.
Login to your router, and check you might have already. if DHCP range not start with .2 or not ends with .254
 
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netsol

Premium Subscriber
I have done this thousands of times
but he is not posting results
makes it kind of a challenge

he gets to internet on wireless and was plugging in a Ethernet between an Unconfigured rj45 Ethernet and the printer

IF he plugged the other end of the cable into the router AND changed the ip on printer AND did a new setup in
the rip then he should be able to ping the printer.
 

midnightmadman

New Member
so, from the laptop open a command prompt again <cmd>
type ping 192.168.1.1
this is your gateway, the way out to the internet
press enter and you should see

View attachment 176711

then type
ping 192.168.1.40
press enter you should also see 4 replies

if yes you have communication with the printer's ip

next open a browser and http://192.168.1.40

should look something like this

View attachment 176712
if both of these test succeed,
Neither is working.
Ping ending in .1 works.
Ping with printer .40 says unreachable.
Ip address bar says connection timed out.
 
Last edited:

midnightmadman

New Member
192.168.1.25 0r either 192.168.1.100 are likely assigned by DHCP server, to other new connected Devices. could cause IP conflict in the future.
Choosing higher number for the printer could make IP conflict unlikely. For ex. 192.168.1.241 ,
Narrowing the DHCP range in the router. Leaving safely assignable addresses is the bulletproof solution.
Login to your router, and check you might have already. if DHCP range not start with .2 or not ends with .254
I tried changing it to end in 241. Still no luck pinging
 

netsol

Premium Subscriber
its like a phone number.
ANY NUMBER in the .2-253 range THAT IS NOT USED BY ANOTHER DEVICE will work

IT SIMPLY HAS TO BE THE SAME IN THE RIP SETUP & THE PRINTER

have you tried to ping the number 192.168.1,40 or whatever?

there is no point to wasting time trying other numbers.

set it the same in the rip and in the printer

open cmd and ping 192.168.1.,40 (or whatever you want to use

over the years we have done thousands of these.
my largest current client currently has over 40 network printers in the building, they print at lease 6000 pages a day on ONE OF THE COPIER PRINTERS

i talk people through changing an ip and troubleshooting print problems in a 90 second phone call.
but they answer my questions

there is no magic. the whole thing should take 5 minutes

set it up and post a screenshot of the successful ping request

1743340711406.png
 

netsol

Premium Subscriber
did you plug the cable from your printer into a port on the router?
did you set the printer to 192.168.1.40 & the subnet mask to 255.255.255.0
you can set the gateway to 192.168.1.1 but that step is not necessary

power off and back on BOTH THE PRINTER &THE LAPTOP

you should be able to ping and get successful reply
 

midnightmadman

New Member
I was not using a router. It’s a simple Ethernet plug out if the back of the laptop straight to the printer. I did change the settings to what you told me.
I do have a router I do not use I could try hooking up if that would fix the issue.
 

netsol

Premium Subscriber
ok.
but please
that is an ENTIRELY different setup
if you are not going to answer questions, NO ONE can get you connected properly
twenty replies ago i asked you to plug the printer into the router
if i suggest something and you do not want to do it. just post NO

we have 2 choices.
move the wire from the printer (connected to the ethernet on the pc) to the router

if we can NOT do that tell me & we will configure the ethernet port on the back of the computer and set it active
 

midnightmadman

New Member
The only router I have that is operating is a cable modem and is on the next level 60 feet away. I would not be able to access’s that router. That is the router that I get my WiFi signal from that is on the laptop.
 

netsol

Premium Subscriber
ok great
i am working right now i can give you step by step instructions later this afternoon

what we are going to do is
CHANGE THE ADDRESS OF THE PRINTER TO
192.168.2.40
subnet stays at 255.255.255.0

ON THE COMPUTER
we will change the ip address of the RJ45 ethernet port to
192.168.2.20
255.255.255.0 is your subnet
THERE WILL BE NO GATEWAY ON THIS DEVICE

you will be able to ping 192.168.2.40 from the pc at this point & you will do a new printer setup in flexi8

as soon as my day is over i will give you step by step instructions with pictures where it is needed
 

midnightmadman

New Member
One small detail. I detail I discovered. This is windows 7 home edition Not sure if that will make a difference.
I was confused on which laptop I had running
 
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