I ordered a new pump, dampeners and cap tops and print head. My thing is why is the magenta orange?
Looks like you're working on an SP300 or similar. You're fine to just leave it capped and don't need to clear the system out. If solution didn't come through after doing the soak, I'd say there is a clog for sure. Usually it's in the little y connector but it could be anywhere in the tubes below the cap tops including inside the pump. If you have contamination that is going far up into the ink line above the damper, the best way to clear it out is to take the cartridge out, suck the ink out through the damper with a syringe, and then refill with clean ink. No need to flush with solution or anything. I think if you get the dampers, cap tops, and pump changed, other than a clog in the y connector, it should do the trick.
Found a clog at the Y connector and in the drain line. Cleared both. Replaced the B&C dampers. Still having an issue. I noticed my captops are not seating correctly on the heads causing what I am assuming is a leak. I can draw and get good suction out of the cap tops with a syringe. But when it comes to test prints and cleanings I lose all ink in both heads. Only when I prime the heads do I get any ink in a test print at all. How do I adjust the capping station carriage to the right? I also noticed the two white thumb screws on the head carriage were loose.
Wonderful. I will try that tonight. I hope this thread helps others in the future. So here is a link to a manual I found on the procedure. I just hope it's the same for mine since I have 2 heads and 2 cap tops.
www.manualslib.com
On the main board on the back of the unit. They're soldered into the board. Highly recommend a certified tech. Don't try it