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Suggestions Oh boy..........................
- Thread starter Gino
- Start date
Proofread People
New Member
After an attempt to fix it either reprint or patch and if they are still not happy , give them their money back and say, "see ya" and not take them as a customer again. Funny, we've had those and they come back to us but nope not doing it. Get burned once, not twice.
Proofread People
New Member
Unfortunately, it is a cruel world, those type of customers can hurt business owners through social media, not fair but life isn't. Do what you have to do then walk away.
Jean Shimp
New Member
I would argue to the customer that the sign serves its "intended use", meaning that it is meant to be seen and read from a distance and it does serve that purpose. So the idea of complaining about a minuscule flaw is not reasonable. If anything, I might give a small discount for the mark in the print.
Proofread People
New Member
I would re-do it or give them their money back and walk away. Once you start discounting your work, that will set the standard and those type of customers will always look for flaws and expect a discount.
Texas_Signmaker
Very Active Signmaker
Making a one time discount for a slightly damaged product doesn't set the standard... its often makes sense. I dented a sign and it would cost me way more to redo it or just offer $100 which is nothing and move on. If I think the client is too picky I don't work with them again.
Gino
Premium Subscriber
For those interested, she sent me a picture and highlighted the area in question. This mark, in my opinion damaged the lam and the ink underneath is just smudged. I believe it happened from one of the bushes in the area while raising it up and I never realized it. The mark I was thinking of is at the other end and ya can't really see it. This is about 1/2" too. She called and asked me how am I gonna fix it ?? Honestly, on a gradient like that, I don't think I can. I can do an inlay as mentioned earlier, but I need some overlap or you'll see light coming through. Could be some touchy surgery up in the air.
Notarealsignguy
Arial - it's almost helvetica
You should point out the other screw up to her. Honesty is the best policy
Texas_Signmaker
Very Active Signmaker
I think he exceeded the city's maraca limit in their sign code...if I remember correctly. And this is not a sarcastic reply.
MNT_Printhead
Working among the Corporate Lizard People
Why not print a small patch large enough to cover the mark? Explain viewing distance to her. Seems like an easy fix to me.
Gino
Premium Subscriber
THAT'S IT. EXACTLY !!! I've always said, when ya have a mistake, make it look like it was done on purpose. That's the whole reasoning behind shocard gingerbread. There are all kindsa faint swirly things going through the background. I'm in the process right now of making one. I'll cut out the bad part and put this in it's place and you won't see anything and no need to explain anything.
Notarealsignguy
Arial - it's almost helvetica
I believe it is backlit?
Gino
Premium Subscriber
I have no idea why, but they said only one hat and 2 rattles are allowed. To me, that sounds racist. Guess I'll check into that later, but FIRST, I wanna get paid for this. Going out tomorrow to try my fix.
John Miller
New Member
I used to be a people person but people ruined that for me.
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Notarealsignguy
Arial - it's almost helvetica
Two happy endings?
chester215
Just call me Chester.
Looks like a bird flew into it.