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Onyx issue with Windows 10 2004

Discussion in 'RIP Software & Color Management' started by chrisphilipps, Jul 9, 2020.

  1. chrisphilipps

    chrisphilipps Merchant Member

    Jun 5, 2009
    Wharton, NJ
    Heads up to anyone using Onyx on Windows 10. Their security key software has an issue with Windows 10 2004. Before updating to Windows 10 2004 you have to install a newer driver for the security key. Onyx has made a video showing you how to do it. You can watch it at https://www.onyxgfx.com/support/gemalto/.
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  2. Pauly

    Pauly Colour Guru

    Feb 14, 2016
    if you had posted this issue 10 hours earlier...

    i was absolutely ripping my hair out trying to figure this issue out.
    had changed out my HDDs to SSDs in my PC with a clean install if win10 last 2 days and when it came to installing onyx, i was so stumped that it kept blue screening.
    i eventually figured it out and had the same solution as they did in the video. glad there's a solution and a know issue and wasn't me.

    Also the download link on onyx's site didn't work. as i believe i did come across it and was pissed that i couldn't download it. but i ended up finding it somewhere on the internet.
  3. SignMeUpGraphics

    SignMeUpGraphics Very Active Member

    Apr 11, 2012
    Let's hope I remember this when it comes to bite me down the track...

    Thank you for the warning.
  4. Pauly

    Pauly Colour Guru

    Feb 14, 2016
    i think there would be a solution/bug fix. but geez i can tell you it wasn't fun. especially after a fresh install of win10.
  5. MI Bearcat

    MI Bearcat Member

    Apr 1, 2015
    Canton, Michigan
    Thanks for the post! My windows has not updated to 2004 yet but this post probably saved me some headaches once it does update.
  6. unclebun

    unclebun Very Active Member

    You don't have to wait for the Windows Update. All it takes is a driver update for the Onyx dongle. You can do the driver update right now no matter what version of Windows 10 you have. Even the whole rigamarole that Onyx has on their website isn't really necessary. Just download the new driver, extract it, run the file and when it's finished, reboot. They have instructions on how to check the driver version afterwards, which I did and it did update. But I've never experienced running a driver install that completed successfully that didn't install the driver.
  7. Bly

    Bly Very Active Member

    Mar 9, 2004
    Thanks for the heads up.
    I installed it before the Win10 update arrived so hopefully all good.
  8. netsol

    netsol Very Active Member

    Apr 26, 2016
    englishtown, nj
    remember, it all happens during the reboot. windows makes a wininit batch that runs during the reboot. windows 10 is too damn smart for it's own good. you really wouldn't know if it installed, failed ot triggered a revert to an earlier time unless you did the check