Need Help Onyx Postershop 18 - Epson S80600 Losing Connection midprint

The first thing I always check when this issue comes up is if the computer is falling asleep during printing. Make sure your sleep settings are turned off.

 

I've had the same issue for over a year and haven't been able to fix it. 99% of the time it's always been in the first couple inches like you say, but I've had it once or twice where it's halfway through a print and quits.

 

We bought a S80600 about 2 months ago and no problem with prints cancelling using Onyx. However, our HP 360 is to the point where I won't even print anything over 8' or more complex artwork. We've tried everything, so if anyone has any ideas on that I'd like to hear them as well.

 

Same issue occasionally here on a 60600. Thought we had the issue fixed when we ran new wires and replaced the switch, but it started again a week later. We get it about once a week, but never have to restart anything. The print just drops out of the que and the printer rolls on fine with the next one. Never ever happens on other printers, so I'm guessing its a firmware issue on the printer itself.

 

I have had this same issue on our 80600. Tried different connections, different network card, all kinds of stuff. After losing 2 banners at about 90% complete I finally took the time to make some calls. After several hours and several techs from both Epson and Onyx remotely logging in to my computer, the issue SEEMS to have been resolved. The Onyx guy downloaded some updated drivers for the printer and had my key updated to Onyx 19. We have Webroot running on that PC so Onyx also had me add an exception for Onyx in Webroot. If this doesn't help or updating isn't an option, the Epson tech told me that basically it appeared that Onyx was running out "memory" and that some of the Onyx temp files would need to be deleted....that's when he told me i'd be better off contacting Onyx directly. Here are the tech's notes from my Onyx service call:

"Below is information regarding your recent contact with ONYX Support.
Details:
Customer is running 18.0, and recently when they print a job, it will stop printing before the job is complete.
I remoted in and noticed they had Webroot installed which can cause network problems in our software, I also set their power save setting to high performance and updated their printer driver.
I'm also going to update their key so they can install 19.0.2 and asked that they get their IT department to create an exception for Onyx in Webroot."

Hope this helps some.

 

We use Flexi 12 and there have been ZERO surecolor issues. We even run them off a mac using Flexi 12 and it's rock solid stable.

 

Our HP365 does this occasionally with Flexi. We've still not found an exact cause... it doesn't seem to do it with any noticeable conditions. The worst was about 17' into a 20' banner.